Country Specific Communications Service Terms.

Country Specific Communications Service Terms

Last Updated: June 26, 2026

These terms and conditions govern your access to and use of certain communications services (AWS Cloud WAN, Chime PSTN and the Connect PSTN, collectively the “Communications Services”), in specific countries. These additional terms supplement the terms and conditions contained in the AWS Customer Agreement or other agreement with us governing your use of the Services (the “Agreement”), and the AWS Service Terms.

1. European Economic Area, Switzerland, and United Kingdom

This section applies to customers use of the Chime PSTN or Connect PSTN services (the applicable Communications Services for this section) in the European Economic Area, Switzerland, or the United Kingdom, or with an AWS account registered in those areas.

1.1. The applicable Communications Services are provided by AMCS LLC (“AMCS”), which has its registered office at 251 Little Falls Drive, Wilmington, Delaware 19808, USA.

**1.2. **Under national laws in the European Economic Area and the United Kingdom implementing the European Electronic Communications Code (as established by Directive 2018/1972) (the “EECC”), certain consumer protection rights are extended to microenterprises, small enterprises and not-for-profit organizations (as defined for purposes of the EECC) unless such rights are explicitly waived by the subscriber.

1.3. If you are a microenterprise, small enterprise or not-for-profit organization and we provide you services subject to the EECC within the European Economic Area or United Kingdom, you hereby agree to waive any rights under:

• Article 102(1) EECC, which allows you to receive certain pre-contractual information,

• Article 102(3) EECC, which allows you to receive a contract summary,

• Article 102(5) EECC, which allows you to have a facility to monitor service usage and receive a notice before a consumption limit is reached,

• Article 105(1) EECC, which limits the maximum contract duration to 24 months for certain services,

• Article 107(1) EECC, which extends other rights in the EECC (including Articles 102(3) and 105(1) as described above) to all services provided under the same AWS Customer Agreement, and

• Article 107(3) EECC, which limits the initial contract duration for certain services if additional services or devices are purchased.

1.4. Austria

1.4.1. Description of the Services

The Chime PSTN Service and Connect PSTN Service are described in Sections 53.2 and 54.1, respectively, of the AWS Service Terms.

1.4.2. Compensation and refund arrangements

If AMCS breaches its contractual obligations by failing to provide the applicable Communications Services, any compensation, refund or indemnification will be determined in accordance with the Agreement.

1.4.3. Contract Terms and Conditions

Standard contract terms and conditions for the applicable Communications Services are provided in the Agreement and the AWS Service Terms.

1.4.4. Complaints and Dispute Resolution

If a complaint regarding the applicable Communications Services has not been resolved, you may file for mediation of your complaint with the Austrian Regulatory Authority (RTR-GmbH) at www.rtr.at. The mediation procedure is without prejudice to the jurisdiction of the civil courts and will be carried out in accordance with the applicable conciliation guidelines of the RTR-GmbH. AMCS is obliged to contribute to such procedures.

1.5. Belgium

1.5.1. Complaints and Dispute Resolution