Careem Rides Guidelines for Law Enforcement Authorities

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Last modified: 4/1/2025

Careem Rides Guidelines for Law Enforcement Authorities

Careem Rides is committed to continually improving the safety of our marketplace and contributing to safety in the communities where we operate. Law enforcement requests directed to Careem Rides are handled by a specialized team dedicated to working with law enforcement agencies, the Public Safety Response Team (“PSRT”). This team reviews and responds to each law enforcement request Careem Rides receives. The PSRT team has processes in place to assist law enforcement on a 24/7 basis, including emergency requests, through the Public Safety Portal or via email at lert@uber.com.

Careem Rides is also committed to the privacy of our users’ data. Careem Rides user data is stored and maintained as described in the Privacy Notice for Careem Rides, Terms and Conditions for Ridehailing Services, Uber Driver Services Agreement, and Uber’s Privacy Notice, as applicable. Careem Rides discloses data to law enforcement in accordance with applicable laws and Careem Rides’s core principles. This guide is not intended to provide legal advice. It also does not create any enforceable rights, and Careem Rides reserves the right to update or change this guide without notice to law enforcement.

Please note that these guidelines do not apply to Careem’s non-rideshare services. Any requests for non-rideshare user data should be directed to Careem Technologies via email at lert@careem.com.

Overview

Uber Technologies, Inc. (“UTI”) and Careem Deliveries FZ LLC are joint data controllers for all personal data of Careem Rides riders, and UTI is the sole data controller for all other data, including personal data of Careem Rides drivers (or “captains”). The PSRT team processes requests from law enforcement.

Upon receiving legal process or an emergency disclosure request, Careem Rides may disclose the requested data if doing so would be consistent with:

• applicable laws;
• Careem Ride’s core principles, as described below; and
• the Privacy Notice for Careem Rides, Terms and Conditions for Ridehailing Services, Uber Driver Services Agreement, and Uber’s Privacy Notice, as applicable. Law enforcement should use the Portal as the primary means for contacting the PSRT. The Portal provides the central point of contact for law enforcement to communicate with PSRT specialists when submitting legal processor emergency disclosure requests. Law enforcement may also use the Portal to obtain status updates on submitted legal process or to ask questions. Only law enforcement and government personnel authorized to obtain evidence in connection with official legal proceedings may use the Portal. Portal accounts should be created using an official law enforcement or government email account.

The PSRT team can also be reached at lert@uber.com. Email requests must be submitted from an official law enforcement or government email account, and include the requesting law enforcement official’s name, title, badge number or similar identifier (if applicable), agency, and direct contact information.

Requirements for Legal Process and Emergency Disclosure Requests

When submitting any request to Careem Rides, law enforcement should identify the specific account(s) implicated by the request. When possible, law enforcement should provide a unique identifier associated with the account(s), such as email address, phone number, National Identity number and/or license plate number. Names alone often are not unique identifiers, nor are dates of birth (to the extent collected). Careem Rides may also be able to identify accounts that are relevant to a law enforcement investigation by searching for information related to a specific trip. For such requests, information about that trip, such as user identification information named above, and a date, time, booking ID, or pick up or drop off location, should be provided.