Binding Corporate Rules

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Customer and Partner Agreements

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Terms of Service

Acceptable Use Policy

Service and Country Specific Requirements

Data Protection Addendum (DPA)

Security Overview

Service Level Agreements

Advisory Services Terms

Professional Services Terms

Twilio Marketplace Terms

Twilio Segment Customer Data Platform Destination Integration and Listing Terms

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Twilio Messaging Campaign Terms

Customer Name Changes and Assignments

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Country Specific Disclosures

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EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

European Electronic Communications Code Disclosures

Italy ALIAS Database Code of Conduct

Germany - Impressum

Privacy

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Data Privacy at Twilio

Privacy Notice

Binding Corporate Rules

Customer Proprietary Network Information (CPNI)

Sub-processors

Customer Data Protection Addendum

Supplier Data Protection Addendum

Global Applicant Privacy Notice

Mobile Application Terms

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Twilio Frontline End User App Terms

Twilio Authy App Terms

Supplier Agreements

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Supplier Purchase Order Terms and Conditions

Country-Specific Terms

Supplier Data Protection Addendum

Supplier Code of Conduct

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Resources for Law Enforcement

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Transparency Report

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Submit a request or subpoena

Code of Conduct & Ethics Hotline

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Twilio Code of Conduct

Ethics and Whistleblower Hotline

Discord Community Code of Conduct

Twilio Discord FAQ

Digital Promotions General Rules

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Sweepstakes Rules

Customer Research and User Experience

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Acknowledgement and Waiver

Twilio's Binding Corporate Rules

Binding Corporate Rules (BCRs) are binding data protection policies that are approved by European data protection authorities after significant consultation with those authorities and enable multinational businesses, such as Twilio, to make intra-organisational transfers of personal data across borders in compliance with EU data protection law. BCRs function as a code of conduct for Twilio’s data protection practices, based on strict principles established by EU data protection authorities.

Twilio’s BCRs were approved in May 2018 and demonstrate Twilio group members’ commitment to provide adequate protection of personal data throughout the organisation, regardless of the group members’ location in the world. Twilio’s BCRs enable the transfer of personal data to Twilio group members across borders in compliance with EU data protection law.

From time to time, Twilio may update its BCRs, in accordance with the Binding Corporate Rules Updating Procedure. The links below reflect our most recent Binding Corporate Rules,which took effect on May 3rd, 2023.

### Twilio's Binding Corporate Rules

Controller Policy(Applicable When Twilio is Processing Personal Data as a Controller) Processor Policy (Applicable When Twilio is Processing Personal Data as a Processor)