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Customer and Partner Agreements
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Terms of Service
Acceptable Use Policy
Service and Country Specific Requirements
Data Protection Addendum (DPA)
Security Overview
Service Level Agreements
Advisory Services Terms
Professional Services Terms
Twilio Marketplace Terms
Twilio Segment Customer Data Platform Destination Integration and Listing Terms
AI/ML Terms
Twilio Messaging Campaign Terms
Customer Name Changes and Assignments
Updates to Legal Terms and Conditions
Country Specific Disclosures
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EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching
European Electronic Communications Code Disclosures
Italy ALIAS Database Code of Conduct
Germany - Impressum
Privacy
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Data Privacy at Twilio
Privacy Notice
Binding Corporate Rules
Customer Proprietary Network Information (CPNI)
Sub-processors
Customer Data Protection Addendum
Supplier Data Protection Addendum
Global Applicant Privacy Notice
Mobile Application Terms
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Twilio Frontline End User App Terms
Twilio Authy App Terms
Supplier Agreements
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Supplier Purchase Order Terms and Conditions
Country-Specific Terms
Supplier Data Protection Addendum
Supplier Code of Conduct
Intellectual Property
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DMCA Policy
Trademark
Resources for Law Enforcement
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Government Requests
Transparency Report
Civil Requests
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Submit a request or subpoena
Code of Conduct & Ethics Hotline
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Twilio Code of Conduct
Ethics and Whistleblower Hotline
Discord Community Code of Conduct
Twilio Discord FAQ
Digital Promotions General Rules
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Sweepstakes Rules
Customer Research and User Experience
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Acknowledgement and Waiver
Twilio's Binding Corporate Rules
Binding Corporate Rules (BCRs) are binding data protection policies that are approved by European data protection authorities after significant consultation with those authorities and enable multinational businesses, such as Twilio, to make intra-organisational transfers of personal data across borders in compliance with EU data protection law. BCRs function as a code of conduct for Twilio’s data protection practices, based on strict principles established by EU data protection authorities.
Twilio’s BCRs were approved in May 2018 and demonstrate Twilio group members’ commitment to provide adequate protection of personal data throughout the organisation, regardless of the group members’ location in the world. Twilio’s BCRs enable the transfer of personal data to Twilio group members across borders in compliance with EU data protection law.
From time to time, Twilio may update its BCRs, in accordance with the Binding Corporate Rules Updating Procedure. The links below reflect our most recent Binding Corporate Rules,which took effect on May 3rd, 2023.
Twilio's Binding Corporate Rules
Controller Policy(Applicable When Twilio is Processing Personal Data as a Controller) Processor Policy (Applicable When Twilio is Processing Personal Data as a Processor)