AWS Europe FAQs
For questions and answers about AWS Europe and the changes you are experiencing, please read through our FAQs below.
General Questions
FAQ Section 1
What is AWS Europe?
On 1 July 2018, AWS began selling our services from our Luxembourg-based AWS entity, Amazon Web Services EMEA SARL, ("AWS Europe"). Both AWS and AWS Europe are wholly owned subsidiaries of Amazon.com, Inc. AWS Europe provides all invoicing and payment services for your accounts based in these countries and territories in Europe, the Middle East, and Africa. Please read below for details.
Which of my AWS accounts are affected?
Any AWS account with a Tax Address on their Tax Settings page located in these countries and territories are billed by AWS Europe.
If you have a consolidated billing family, the payer account can view the Tax Address of all linked accounts on their own Tax Settings page. Please note that linked accounts do not inherit the Tax Address or Tax Registration Number (TRN) of the payer account, and must be updated individually. Please see Question 15 for more details.
How does AWS determine the Tax Address and country for my account(s)?
At the moment of invoicing, AWS determines each account’s country, and thus the account’s AWS seller and applicable taxes. Each account’s Tax Address on the Tax Settings page displays the account’s country, which is the end result of the following logic:
If you have provided a valid Tax Registration Number (also known as a TRN, VAT Number, VAT ID, or VAT Registration Number) for your account on the Tax Settings page, then the account’s country is the country associated with your TRN.
If you do not have a TRN, have not provided a valid TRN, or AWS does not collect TRNs from your country, AWS uses the following logic until we find a match to determine your account’s country:
-
The billing address if it matches the country of a credit card on file;
-
The contact address if it matches the country of a credit card on file;
-
The billing address; or
-
The contact address.
The “information” icon next to your Tax Address will describe which logic was used to select the Tax Address.
(If your individual account is on invoicing, we do not take into account your credit card information, even if it is on file.)
Here are three examples of how this logic might apply:
-
Your account’s country would be Belgium if it had the following attributes: no TRN, billing address in Belgium, credit card from France, and contact address in Germany.
-
Your account’s country would be Israel if it had the following attributes: no TRN, billing address in Israel, no credit card (pays via invoice), and contact address in US.
-
Your account’s country would be Germany if it had the following attributes: TRN in Germany, billing address in the UK, credit card in the US, and contact address in France.
For easy-to-follow guidance on how to update your account's addresses, please see here or Question 15 for consolidated billing families.
If you have a consolidated billing family, please note that each account is assessed individually: linked accounts do not inherit the Tax Address or TRN of the payer account. The payer account can view the Tax Address of all their linked accounts on their own Tax Settings page.
How do I update my Tax Address?
The logic we use to determine an account’s Tax Address is explained in Question 3. Please review this and follow the instructions outlined in Question 5 or Question 15 for consolidated billing families to update the appropriate address fields.