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Subscription Services Agreement

This agreement governs orders for NetSuite and SuiteProjects Pro Cloud Services, including add-on orders where the Estimate/Order Form references the “Subscription Services Agreement”. An “add-on order” is an order that updates the quantity or type of previously ordered Cloud Services, such as by adding capacity, new user subscriptions, or additional SaaS service applications. For any add-on order to an original Cloud Services order, the version of the Subscription Services Agreement for Cloud Services in effect on the date of the original order will apply to the add-on order.

View the Subscription Services Agreement

Controller Subscription Services Agreements

This agreement governs orders for NetSuite and SuiteProjects Pro Cloud Services, including add-on orders where the Estimate/Order Form references the “Controller Subscription Services Agreement”. An “add-on order” is an order that updates the quantity or type of previously ordered Cloud Services, such as by adding capacity, new user subscriptions, or additional SaaS service applications. For any add-on order to an original Cloud Services order, the version of the Controller Subscription Services Agreement for Cloud Services in effect on the date of the original order will apply to the add-on order.

View the Controller Subscription Services Agreements

  • Program documentation

  • Data Processing Agreement

  • Hosting and Support Delivery Policies

North America

United States (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

Asia Pacific

Australia (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

EMEA

UK - English (PDF)

Archive

June 2025

Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

November 2024

  • Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

June 1, 2024 (OpenAir product rebranding to SuiteProjects Pro only)

  • Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

June 1, 2024 (section numbering correction only)

  • Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

July 1, 2023

  • Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

June 1, 2022

  • Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

  • UK - French (PDF)

  • UK - Spanish (PDF)

June 1, 2020

  • Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

March 2, 2021

  • Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

North America

United States (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

Asia Pacific

Australia - English (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore - English (PDF)

EMEA

UK - English (PDF)

Archive

June 2025

Australia - English (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • Singapore - English (PDF)

  • United States (PDF)

  • UK - English (PDF)

November 2024

  • Australia - English (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • Singapore - English (PDF)

  • United States (PDF)

  • UK - English (PDF)

June 1, 2024 (OpenAir product rebranding to SuiteProjects Pro only)

  • Australia - English (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • Singapore - English (PDF)

  • United States (PDF)

  • UK - English (PDF)

July 1, 2023

  • Australia - English (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • Singapore - English (PDF)

  • United States (PDF)

  • UK - English (PDF)

September 1, 2022

  • Canada - English (PDF)

  • Canada - French (PDF)

  • Australia - English (PDF)

  • Singapore - English (PDF)

  • United States (PDF)

  • UK - English (PDF)

NetSuite Cloud Services: Supplemental Terms and Conditions (PDF) NetSuite Cloud Services: Supplemental Terms and Conditions (French – Canada) (PDF) NetSuite Cloud Services: Supplemental Terms and Conditions (Japanese – Japan) (PDF) NetSuite Cloud Services: Supplemental Terms and Conditions (Chinese – China) (PDF)

EU Data Act Addendum for NetSuite Cloud Services (PDF)

North America

United States (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

Asia Pacific

Australia (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

EMEA

UK - English (PDF)

Archive

June 1, 2024 (OpenAir product rebranding to SuiteProjects Pro only)

Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

June 1, 2019

  • Australia (update released 25 May 2023) (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

Archive

June 1, 2019

Australia (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • United States (PDF)

  • UK - English (PDF)

Archive

Support Terms – English (PDF)

  • Support Terms – Chinese (China only) (PDF)

  • Support Terms – Japanese (PDF)

  • Support Terms – French (Canadian) (PDF)

  • Support Terms – English (China only) (PDF)

Archive

Supplemental Support Terms (PDF)

NetSuite Support Portal TOU (PDF)

Support Terms – English (PDF)

Support Terms – French (Canada) (PDF)

Support Terms - Japanese (PDF)

Archive

Service Level Commitment - April 2021 (PDF)

North America

United States (PDF)

  • Canada - French (PDF)

Asia Pacific

Japan - Japanese (PDF)

Archive

April 2026

United States (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • Japan - Japanese (PDF)

August 2025

  • United States (PDF)

  • Canada - French (PDF)

  • China - English (PDF)

  • Japan - Japanese (PDF)

June 2025

  • Canada - French (PDF)

  • China - English (PDF)

  • Japan - Japanese (PDF)

  • United States (PDF)

January 2025

  • Canada - French (PDF)

  • China - English (PDF)

  • Japan - Japanese (PDF)

  • United States (PDF)

June 1, 2024 (OpenAir product rebranding to SuiteProjects Pro only)

  • Canada - French (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - Japanese (PDF)

  • United States (PDF)

January 1, 2017

  • United States (PDF)

  • Canada - English (PDF)

  • Canada - French (PDF)

  • Australia (PDF)

  • China - English (PDF)

  • China - Chinese (PDF)

  • Japan - English (PDF)

  • Japan - Japanese (PDF)

  • Singapore (PDF)

  • UK - English (PDF)

Current

United States (PDF)

  • China - Chinese (PDF)

  • China - English (PDF)

Archive

June 16, 2025

United States (PDF)

  • China - Chinese (PDF)

  • China - English (PDF)

November 19, 2024

  • China - Chinese (PDF)

  • China - English (PDF)

  • United States (PDF)

June 1, 2024 (OpenAir product rebranding to SuiteProjects Pro only)

  • China - Chinese (PDF)

  • China - English (PDF)

  • United States (PDF)

July 2023

  • United States (PDF)

  • China - English (PDF)

April 2019

  • Chinese (PDF)

March 2018

  • English (PDF)