ExhibitA

StatementofWork

ProfessionalServicesAutomationUseCaseAccelerator

1.ScopeofProfessionalServicesTheAutomationUseCaseAcceleratorServices(“UCA”)offeringisperformedbyaPagerDutyProfessionalServicesconsultanttoassistthe CustomerusingeitherRunbookAutomationorProcessAutomationOn-Prem(the “SupportedSoftware”). 2.UseCaseDefinition.ForthepurposesoftheseUseCaseAcceleratorServices,aUseCase (“UseCase”)shallmeanaspecificprocessorworkflowthatspansoneormoreCustomer technologies,hasaspecificsetofinputs,achievesaspecificoutcome,andwhichCustomer desirestoautomatewithoneormoreJobs.A“Job”meansanautomatedworkflowthata UserdefinesandexecutesthroughSupportedSoftware. 3.Workthatisin-scopeforthisSOW.DuringthetermoftheAutomationUseCase AcceleratorServices,CustomermayrequestthatPagerDutyperformplanning,advisement, technicalreview,andtroubleshootingsessionsviawebconference,telephone,oremailon thefollowingtopicsperUseCase. a.Problemanalysis b.Solutiondesign c.SupportedSoftwareprojectandnodeconfigurationadvisement d.AccessControlconfigurationadvisement e.SupportedSoftwareJobtechnicaldesign f.SupportedSoftwareJobtechnicalimplementationreview g.Integrationdesignandtroubleshooting h.StrategyforongoingSupportedSoftwareProject,SupportedSoftwareJob,Node, andAccessControl i.Policymanagement. AtPagerDuty’ssolediscretion,thePagerDutyProfessionalServicesconsultantmayassist theCustomerwithtroubleshootingorperformancetuningoftheCustomer’sprovided scripts,API’s,orcommandlineinvocations. 4.Workthatisout-of-scopeforthisSOW:Configurationofanythird-partyservices, software,orinfrastructure,includingbutnotlimitedto: a.Cloudinfrastructure(AWS,GoogleCloud,Azure,etc.) b.Networkconfiguration c.Customorthirdpartycreatedsoftware d.Non-PagerDutySaaSservices e.Monitoringtoolsorservices f.Databaseadministration 5.EstimatedSchedule.Thissectionprovidesahigh-level,estimatedscheduleforthetasks describedinthisSOW.Thisscheduleisintendedtoprovideaguidelineonly,asvarious factors(includingresourceschedulingandlead-timefortheCustomerandPagerDuty)can impactschedule.Activitiesandsequencingmaybemodifieduponprojectinitiation. ResourceassignmentwillbecompletedonlyafterbothpartieshaveexecutedanOrder.The CustomerandPagerDutywillengageduring(orjustpriorto)projectkick-offtodefinea mutuallyagreedupontargetschedule,alongwithstaffinglevelstomeettheproposed timeline. ThedeliveryoftheworkoutlinedinthisSOWisbrokeninto3phases. Phase1:Planning Duringtheplanningphase,theCustomerandPagerDutywillengageinaremoteprojectkick-offto defineamutuallyagreedupontargetschedule,alongwithstaffinglevelstomeettheproposed timeline. Phase2:Discovery Duringthediscoveryphase,thePagerDutyProfessionalServicesconsultantwillmeetremotely withCustomerstakeholdersandsubjectmatterexpertstoidentifydependencies,integration endpoints,anddesiredoutcomesfromtheUseCaseAcceleratorServices. Phase3:Delivery ThePagerDutyProfessionalServicesconsultantwillcommencewiththeworkoutlinedandagreed uponduringthePlanningPhaseandDiscoveryPhasethatareconsistentwiththetopicsdetailedin Section2.Atthecompletionofdelivery,thePagerDutyProfessionalServicesconsultantshall providetheCustomerwithknowledgetransferthatcoversthescopeofworkperformed.The deliveryoftheworkoutlinedinthisSOWisplannedfor1iterationofa3-weeksprint. 6.AutomationUseCaseAcceleratorServicesTerm.TheTermfortheUseCaseAccelerator ServicesbeginsontheEffectiveDateoftheOrderFormandcontinuesforaperiodof ninety(90)days(the“UseCaseAcceleratorServicesTerm”). 7.ExpirationofRighttoServices.AllUCAServicesmustbeconsumedduringthe AutomationUseCaseAcceleratorServicesTerm.CustomerhasnorighttoUCAServices outsideoftheAutomationUseCaseAcceleratorServicesTerm.Norefundswillbe providedforunusedUCAServices. 8.SchedulingandHoursofAvailability.AllUCAServicesaredeliveredremotelyunless otherwiseagreedtoinanOrderingDocument.Therewillbeanadditionalchargeforany UCAServicesdeliveredonpremises.CustomerandPagerDutywillcooperatetofind mutuallyagreeabletimesanddatesfortherequestedUCAServices. 9.NodirectaccesstoCustomernetworkorcomputinginfrastructure.Underno circumstanceswillPagerDutyrequestorbeprovideddirectloginaccesstoCustomer’s computinginfrastructureornetworkunderthetermsofthisSOW.Remotescreensharingis permitted,providedthatauthorizedCustomerpersonnelinitiateandremainincontrolofthe screensharingtoolatalltimes. 10.NoaccesstoCustomer’scustomerdataorintellectualproperty.Undernocircumstances willPagerDutyrequestorbeprovidedaccesstoCustomer’scustomerdata,intellectual property,sourcecode,ConfidentialInformationoranyotherbusinesssensitiveinformation. ItisCustomer’sresponsibilitytoensurethatnoCustomerpersonnel,includingthe designatedsupportcontact,providePagerDutywithanysuchinformationoraccess. 11.OtherRestrictions.CustomermayonlyuseUCAServicesforCustomer’sinternaluseand maynotmakeanypartoftheUCAServicesavailablefortheuseorbenefitofanyother party.UCAServicesaretheConfidentialInformationofPagerDuty. 12.Confidentiality.EachParty’sobligationsregardingtheprotectionofConfidential InformationisstatedinthePagerDutyTermsofService.PagerDutymaymaintainnotesand dataaboutCustomer’senvironment,howCustomerisusingtheSupportedSoftware,and keepcopiesofCustomercommunicationsforPagerDutyinternaluseonly.Ifrequested,

PagerDutywillusereasonableeffortstoremoveCustomerConfidentialInformationfrom

PagerDutysystems.ITISCUSTOMER’SSOLERESPONSIBILITYTONOTPROVIDE,

SENDOROTHERWISEDISCLOSETOPAGERDUTYANYPASSWORDS,DATAOF

CUSTOMER’SCUSTOMERS,TRADESECRETS,CLASSIFIEDINFORMATION,OR ANYOTHERINFORMATIONOFASENSITIVEORRESTRICTEDNATURE.