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The Twilio platform empowers humans and AI agents to work together, coordinate across channels, and pick up every customer conversation where the last one left off.
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The Twilio platform turns every interaction — including first contact — into a personalized experience. AI agents draw from internal knowledge and real-time data so every conversation feels like a natural dialogue.
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AI agents know when to bring in a human based on complexity or customer intent. Conversations are transferred with full context, so customers never have to repeat themselves.
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Customers can easily switch between channels like chat, text, voice, and email without interruption.
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Persistent memory
Twilio unifies customer data into a living memory, offering insight into a person's preferences, interests, and sentiment. This way, you can anticipate customer needs in the moment without them having to ask.
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Remember every customer, reach them on any channel
The Twilio platform connects channels, customer data, and AI orchestration to ensure every interaction, whether it's between humans or AI agents, feels continuous, contextual, and personal.
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Building blocks for every conversation
Your toolkit is expanding. Discover a new generation of building blocks designed to orchestrate context-rich conversations across channels, for humans and AI agents.
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Conversations New
Build continuous conversations with persistent memory, intelligence, and orchestration for humans and AI.
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Messaging
Send, receive, and manage SMS, RCS, WhatsApp, MMS, and more on our globally reliable platform.
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Deliver email at incredible scale with the trusted Twilio SendGrid Email API.
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Voice
Build voice experiences that strengthen customer connections while unlocking ROI with data and AI.
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User authentication
Fight fraud and keep customer accounts secure with verification and identity lookup tools.
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Customer data
Unify clean, consented customer data from any source for real-time insights on every customer.
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Download the helper library from https://www.twilio.com/docs/python/install
import os from twilio.rest import Client
Find your Account SID and Auth Token at twilio.com/console
and set the environment variables. See http://twil.io/secure
account_sid = os.environ['TWILIO_ACCOUNT_SID'] auth_token = os.environ['TWILIO_AUTH_TOKEN'] client = Client(account_sid, auth_token)
message = client.messages.create( body='Hi there', from_='+15017122661', to='+15558675310'
print(message.sid)
// Install the C# / .NET helper library from twilio.com/docs/csharp/install using System; using Twilio; using Twilio.Rest.Api.V2010.Account;
class Program { static void Main(string[] args) { // Find your Account SID and Auth Token at twilio.com/console // and set the environment variables. See http://twil.io/secure string accountSid = Environment.GetEnvironmentVariable("TWILIO_ACCOUNT_SID"); string authToken = Environment.GetEnvironmentVariable("TWILIO_AUTH_TOKEN");
TwilioClient.Init(accountSid, authToken);
var message = MessageResource.Create( body: "Hi there", from: new Twilio.Types.PhoneNumber("+15017122661"), to: new Twilio.Types.PhoneNumber("+15558675310") );
Console.WriteLine(message.Sid); } }