Text Messaging Content Collection and Monitoring for United States and Canadian Numbers

Print this page

Customer and Partner Agreements

An icon of a down chevron

Terms of Service

Acceptable Use Policy

Service and Country Specific Requirements

Data Protection Addendum (DPA)

Security Overview

Service Level Agreements

Advisory Services Terms

Professional Services Terms

Twilio Marketplace Terms

Twilio Segment Customer Data Platform Destination Integration and Listing Terms

AI/ML Terms

Twilio Messaging Campaign Terms

Customer Name Changes and Assignments

Updates to Legal Terms and Conditions

Country Specific Disclosures

An icon of a down chevron

EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

European Electronic Communications Code Disclosures

Italy ALIAS Database Code of Conduct

Germany - Impressum

Privacy

An icon of a down chevron

Data Privacy at Twilio

Privacy Notice

Binding Corporate Rules

Customer Proprietary Network Information (CPNI)

Sub-processors

Customer Data Protection Addendum

Supplier Data Protection Addendum

Global Applicant Privacy Notice

Mobile Application Terms

An icon of a down chevron

Twilio Frontline End User App Terms

Twilio Authy App Terms

Supplier Agreements

An icon of a down chevron

Supplier Purchase Order Terms and Conditions

Country-Specific Terms

Supplier Data Protection Addendum

Supplier Code of Conduct

Intellectual Property

An icon of a down chevron

DMCA Policy

Trademark

Resources for Law Enforcement

An icon of a down chevron

Government Requests

Transparency Report

Civil Requests

An icon of a down chevron

Submit a request or subpoena

Code of Conduct & Ethics Hotline

An icon of a down chevron

Twilio Code of Conduct

Ethics and Whistleblower Hotline

Discord Community Code of Conduct

Twilio Discord FAQ

Digital Promotions General Rules

An icon of a down chevron

Sweepstakes Rules

Customer Research and User Experience

An icon of a down chevron

Acknowledgement and Waiver

Text Messaging Content Collection and Monitoring for United States and Canadian Numbers

Last Updated:** March 2, 2022

Subject to the Twilio Privacy Notice, Twilio collects and monitors the content of text messages that Customer transmits via the Services to United States and Canadian numbers in order to detect spam, fraudulent activity, and violations of the Twilio Acceptable Use Policy. Prior to using the Services, Customer will provide notice to, and obtain and document consent from, the sender and recipient of text messages to permit Twilio to (a) transmit such text messages and (b) collect and monitor the content of such text messages for the purpose of detecting spam, fraudulent activity, and violations of the Twilio Acceptable Use Policy.