Изменено
-
Изменено:
Было
**1.10 Uptime.** The Service Level Agreement (the
“**SLA**”) attached heretoasExhibitAshallapply to Temporal’s provision of the Hosted Services. Стало **1.10 Uptime.** The Service Level Agreement (the “ SLA ”) located at https://temporal.io/sla will apply to Temporal’s provision of the Hosted Services.
Удалено
- Удалено: EXHIBIT A
- Удалено: SERVICE LEVEL AGREEMENT
- Удалено: Temporal offers two levels of availability for its Temporal Cloud: Service availability and the contractual service level agreement (SLA). Temporal will make the Hosted Services available with a monthly uptime percentage for each Namespace (“Namespace”). A Namespace is a unit of isolation within the Temporal platform during any monthly billing cycle.
- Удалено: Temporal Cloud - Standard Single Region Deployment:
- Удалено: Standard Temporal Cloud deployment is provided at availability and guarantees against Service errors at a rate of 99.9%.
- Удалено: Temporal Cloud – Same Region Replication and Multi-region Namespace Deployment
- Удалено: Same Region Replication and Multi-Region Temporal Cloud deployments are provided at availability and are guaranteed against Service errors at a rate of 99.99%.
- Удалено: Service Credits. A “Service Credit” is a dollar credit, calculated as set forth below, that may be credited back to Customer. Customer will be eligible to receive a Service Credit for any Namespace that did not meet the Monthly Uptime percentage as set forth below.
- Удалено: Standard Single Region Namespace Deployment
- Удалено: Less than 99.9% but greater than or equal to 99.0%: 10% of monthly Namespace fees
- Удалено: Less than 99.0% but greater than or equal to 95.0%: 25% of monthly Namespace fees
- Удалено: Less than 95.0%: 100% of monthly fees
- Удалено: Multi-region Namespace Deployment
- Удалено: Less than 99.99% but greater than or equal to 99.0%: 10% of monthly Namespace fees
- Удалено: Less than 99.0% but greater than or equal to 95.0%: 25% of monthly Namespace fees
- Удалено: Less than 95.0%: 100% of monthly fees
- Удалено: Namespace fees. Namespace monthly fees will be calculated as specified in the applicable ordering document.
- Удалено: Availability. Is calculated for each 5-minute interval as the percentage of requests processed by Temporal that do not fail with errors as set forth herein https://docs.temporal.io/cloud/sla and relate solely to the provisioned Temporal Namespace. If no requests were made in a given 5-minute interval, that interval is assumed to be 100% available. The Monthly Uptime Percentage for a given Temporal Namespace is calculated as the average of the availability for all 5-minute intervals in a monthly billing cycle. The Temporal Cloud internal alerting system is based on a service level objective (SLO) for all errors, not just errors that count against the SLA. It also monitors for any latencies. When it receives an alert that an SLO is not being met, the on-call engineers are paged, which often means that issues are resolved before they become noticeable. Temporal Cloud implements a cell architecture. Each cell contains the software and services necessary to host a Namespace. The components are distributed within at least three availability zones per region within each cell. For current system status and information about recent incidents, see Temporal Status.
- Удалено: Service Credit Request. “Downtime Event” is a month in which Temporal has not met the Monthly Uptime Percentage commitment. Customers may submit a Service Credit request within thirty (30) days of such Downtime Event. The Service Credit request must be written and provide details of the Downtime Event to enable Temporal to validate such Service Credit request. Temporal will consider all submitted Service Credit requests for Downtime Events and will notify Customer in writing of the Service Credits awarded to Customer. These Service Credits are Customer’s sole remedy for any Downtime Events. Service Credits for Downtime Events will be credited against subsequent payments owed by Customer.