Support Policy (Before July 1, 2020)

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Support Policy

This is not the current version of this document and is provided for archival purposes.

The current version is available here.

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Infrastructure & Sub-Processors

Last Updated: January 15, 2019

*SUPPORT OFFERING*
COMMUNITY
STARTER
PRO
ENTERPRISE*

Documentation
Yes
Yes
Yes
Yes

Status page
Yes
Yes
Yes
Yes

Community Forum
Yes
Yes
Yes
Yes

Email and website support
Yes
Yes
Yes
Yes

Account access and billing questions
Yes
Yes
Yes
Yes

Extension support
No
No
Yes
Yes

Technical questions
No
No
Yes
Yes

Coding guidance questions
No
No
No
Yes

Dedicated point of contact
No
No
No
Yes

Live chat for implementation support
No
No
No
Yes

Dedicated implementation engineer
No
No
No
Yes

Support hours
08:00 am to 01:00 am UTC 5 days a week
08:00 am to 01:00 am UTC 5 days a week
08:00 am to 01:00 am UTC 5 days a week
08:00 am to 01:00 am UTC 5 days a week

*can include up to this level, depending on exact plan

This description of Algolia's support services applies to customers who subscribe to the listed plans on or after the date of last update. The changes are not retroactive. If you are an existing customer as of that date, a description of your support service may be found below.

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