Support Policy (Before January 15, 2019)

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Support Policy

This is not the current version of this document and is provided for archival purposes.

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SUPPORT OFFERING
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Community & Forum support
Unlimited access (discourse.algolia.com)
Unlimited access (discourse.algolia.com)
Unlimited access (discourse.algolia.com)
Unlimited access (discourse.algolia.com)

Email support
Not available
5 days a week 7 hours a day (UTC)
5 days a week 7 hours a day (UTC)
5 days a week 7 hours a day (UTC)

Integration support
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Available as an add-on
5 days a week 7 hours a day (UTC)
5 days a week 7 hours a day (UTC)

Premium support
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Not available
Available as an add-on
Available as an add-on

Dedicated Solutions Engineer & CSM
Not available
Not available
Launch Guidance & Technical Onboarding
Dedicated Engineering & Success Team

Detailed email post-mortem following outage
Available on request
Available on request
Available on request
Available on request

Billing issues
Not applicable
5 days a week 7 hours a day (UTC)
5 days a week 7 hours a day (UTC)
5 days a week 7 hours a day (UTC)

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