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# The platform for conversations in the AI era

The Twilio platform empowers humans and AI agents to work together, coordinate across channels, and pick up every customer conversation where the last one left off.

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## The infrastructure behind every magical customer moment

## Intelligent self-service

The Twilio platform turns every interaction — including first contact — into a personalized experience. AI agents draw from internal knowledge and real-time data so every conversation feels like a natural dialogue.

Products

Voice

Conversation Orchestrator

Conversation Relay

Conversation Intelligence

Conversation Memory

## Contextual hand-off

AI agents know when to bring in a human based on complexity or customer intent. Conversations are transferred with full context, so customers never have to repeat themselves.

Products

Voice

Conversation Orchestrator

Conversation Intelligence

Conversation Memory

## Cross-channel continuity

Customers can easily switch between channels like chat, text, voice, and email without interruption.

Products

Voice

RCS

Conversation Intelligence

Conversation Memory

Conversation Orchestrator

## Persistent memory

Twilio unifies customer data into a living memory, offering insight into a person's preferences, interests, and sentiment. This way, you can anticipate customer needs in the moment without them having to ask.

Products

Conversation Memory

Conversation Intelligence

Conversation Orchestrator

Segment Engage

RCS

## Remember every customer, reach them on any channel

The Twilio platform connects channels, customer data, and AI orchestration to ensure every interaction, whether it's between humans or AI agents, feels continuous, contextual, and personal.

Discover the Twilio Platform

Building blocks for every conversation

Your toolkit is expanding. Discover a new generation of building blocks designed to orchestrate context-rich conversations across channels, for humans and AI agents.

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#### Conversations New

Build continuous conversations with persistent memory, intelligence, and orchestration for humans and AI.

Start conversations

#### Messaging

Send, receive, and manage SMS, RCS, WhatsApp, MMS, and more on our globally reliable platform.

Send messages

#### Email

Deliver email at incredible scale with the trusted Twilio SendGrid Email API.

Send emails

#### Voice

Build voice experiences that strengthen customer connections  while unlocking ROI with data and AI.

Make calls

#### User authentication

Fight fraud and keep customer accounts secure with verification and identity lookup tools.

Verify users

#### Customer data

Unify clean, consented customer data from any source for real-time insights on every customer.

Connect data

Build. Without limits.

Sign up for a free Twilio account and grab one of our official server-side SDKs to get started. Send your first text message, phone call, or email in minutes.

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# Download the helper library from https://www.twilio.com/docs/python/install
import os
from twilio.rest import Client

# Find your Account SID and Auth Token at twilio.com/console
# and set the environment variables. See http://twil.io/secure
account_sid = os.environ['TWILIO_ACCOUNT_SID']
auth_token = os.environ['TWILIO_AUTH_TOKEN']
client = Client(account_sid, auth_token)

message = client.messages.create(
body='Hi there',
from_='+15017122661',
to='+15558675310'

print(message.sid)

// Install the C# / .NET helper library from twilio.com/docs/csharp/install
using System;
using Twilio;
using Twilio.Rest.Api.V2010.Account;

class Program
{
static void Main(string[] args)
{
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
string accountSid = Environment.GetEnvironmentVariable("TWILIO_ACCOUNT_SID");
string authToken = Environment.GetEnvironmentVariable("TWILIO_AUTH_TOKEN");

TwilioClient.Init(accountSid, authToken);

var message = MessageResource.Create(
body: "Hi there",
from: new Twilio.Types.PhoneNumber("+15017122661"),
to: new Twilio.Types.PhoneNumber("+15558675310")
);

Console.WriteLine(message.Sid);
}
}

<?php

// Update the path below to your autoload.php,
// see https://getcomposer.org/doc/01-basic-usage.md
require_once '/path/to/vendor/autoload.php';

use Twilio\Rest\Client;

// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
$sid = getenv("TWILIO_ACCOUNT_SID");
$token = getenv("TWILIO_AUTH_TOKEN");
$twilio = new Client($sid, $token);

$message = $twilio->messages
->create("+15558675310", // to
["body" => "Hi there", "from" => "+15017122661"]
);

print($message->sid);

# Download the helper library from https://www.twilio.com/docs/ruby/install
require 'rubygems'
require 'twilio-ruby'

# Find your Account SID and Auth Token at twilio.com/console
# and set the environment variables. See http://twil.io/secure
account_sid = ENV['TWILIO_ACCOUNT_SID']
auth_token = ENV['TWILIO_AUTH_TOKEN']
@client = Twilio::REST::Client.new(account_sid, auth_token)

message = @client.messages.create(
body: 'Hi there',
from: '+15017122661',
to: '+15558675310'

puts message.sid

// Install the Java helper library from twilio.com/docs/java/install

import com.twilio.Twilio;
import com.twilio.rest.api.v2010.account.Message;
import com.twilio.type.PhoneNumber;

public class Example {
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
public static final String ACCOUNT_SID = System.getenv("TWILIO_ACCOUNT_SID");
public static final String AUTH_TOKEN = System.getenv("TWILIO_AUTH_TOKEN");

public static void main(String[] args) {
Twilio.init(ACCOUNT_SID, AUTH_TOKEN);
Message message = Message.creator(
new com.twilio.type.PhoneNumber("+15558675310"),
new com.twilio.type.PhoneNumber("+15017122661"),
"Hi there")
.create();

System.out.println(message.getSid());
}
}

// Download the helper library from https://www.twilio.com/docs/node/install
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;
const client = require('twilio')(accountSid, authToken);

client.messages
.create({body: 'Hi there', from: '+15017122661', to: '+15558675310'})
.then(message => console.log(message.sid));

curl -X POST "https://api.twilio.com/2010-04-01/Accounts/$TWILIO_ACCOUNT_SID/Messages.json" \
--data-urlencode "Body=Hi there" \
--data-urlencode "From=+15017122661" \
--data-urlencode "To=+15558675310" \
-u $TWILIO_ACCOUNT_SID:$TWILIO_AUTH_TOKEN

Different teams, different stacks. Same trusted platform.

From scaling startups to global enterprises, companies are building standout customer experiences with Twilio.

Get inspired

30%

increased product adoption

150%

higher click rates

1min

appointment flow target

13%

after call work reduction

21M+

messages sent monthly

30M

interactions weekly

97k+

fraud attempts blocked

60%

fewer escalations

Swipe to see more customer stats

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We think our track record speaks for itself

Gartner logo

4x

Twilio was named a Leader in the 2026 Gartner® Magic Quadrant™ for CPaaS1

Read the report

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Omdia

4x

Twilio was named a leader in the Omdia Universe: Customer Engagement Platforms (CEP)2

Read the report

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IDC logo

5x

Twilio was named a leader in the IDC MarketScape: Worldwide CPaaS3

View the excerpt

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## TL;DR: Don’t wait for the future. Build it.

Twilio gives you the tools to connect digital experiences on any channel, full customer context, and AI to work efficiently. All on a single platform with flexible plans and pay-as-you-go pricing.

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View pricing

Sources

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1Gartner:

Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Brian Doherty, Daniel O’Connell, September 18, 2023

Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, June 24, 2024

Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, July 21, 202

Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Pankil Sheth, Ajit Patankar, May 18, 2026

2Omdia Universe: Customer Engagement Platforms, 2026, Mila D'Antonio, Principal Analyst, Customer Engagement

3IDC:

IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment report

Twilio Named Leader for the Fifth Time in IDC MarketScape for CPaaS!

IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2023 Vendor Assessment report (doc #US50607923, May 2023)

IDC MarketScape: Worldwide Communications Platform as a Service 2025 Vendor Assessment", February 2025, Doc. #US52039625

IDC MarketScape: Worldwide Customer Data Platforms Focused on B2C Users Vendor Assessment", By Tapan Patel and Gerry Murray, December 2024, Doc. #US51778724