Stripe’s Required Regulatory Disclosures

We have translated the English version of this page into French. This translation is for informational purposes only and the definitive version of this page is the English version.

Nous avons traduit la version anglaise de cette page en français. Cette traduction n’est disponible qu’à titre informatif : la version officielle est la version anglaise.

Annex A: Summary of Key Elements of the Agreement (Information Summary Box)

Date of Contract

The Agreement is effective upon the date you agree to it (by electronically indicating acceptance) and continues so long as you use the Service or until terminated by you or Stripe.

Acquirer

Peoples Trust Company:

#1400 - 888 Dunsmuir Street, Vancouver, BC, V6C 3K4

Tel: 1-844-304-2083

www.peoplespayments.com

PNC Bank Canada:

130 King Street West, Suite 2140

Toronto, ON M5X 1E4

Tel: 1-800-669-1518

www.pnc.ca

For Transactions routed via Interac:

Everlink Payment Services Inc.

125 Commerce Valley Drive West, Suite 100,

Markham, ON L3T 7W4

Tel: 1-888-354-6577

www.everlink.ca

Payment Facilitator

Stripe Payments Canada, Ltd. (https://support.stripe.com)

Stripe operates as a Payment Facilitator sponsored by Peoples Trust Company and PNC Bank Canada. Stripe is not an affiliate, subsidiary, or a member of Peoples Trust Company or PNC Bank Canada.

Acquirer Business Partner

Stripe Payments Canada, Ltd. (https://support.stripe.com)

For Transactions routed via Interac, Stripe operates as an Acquirer Business Partner of Everlink Payment Services Inc. Stripe is not an affiliate, subsidiary, or a member of Everlink Payment Services Inc.

Cancellation of contract and any applicable penalties

You may terminate this Agreement by closing your Stripe Account at any time by following the instructions on our website in your Account Profile. We may terminate this Agreement and close your Stripe account at any time for any reason effective upon providing you notice in accordance with this Agreement. There are no penalties for termination. However, termination does not alter your liability for processed payments or related chargebacks.

Complaint handling procedures

Stripe’s complaint handling procedure:

You may submit any complaint to Stripe Support. Our complaint handling process is accessible at https://stripe.com/complaints.

Peoples Trust Company’s complaint handling procedure:

Peoples Trust Company’s complaint handling process is accessible at:

• Peoples Trust Company Website: www.peoplestrust.com/en/peoples-payment-solutions/merchant-acquiring-services/resolving-your-concerns

• Telephone: 1-844-304-2083

• Mail: #1400 - 888 Dunsmuir Street, Vancouver, BC, V6C 3K4

PNC Bank Canada complaint handling process is accessible at:

• PNC Bank Canada Company Website: https://www.pnc.ca/en/canada/canada-branch-code-of-conduct-complaints.html

• Telephone: 1-800-669-1518

• Mail: 130 King Street West, Suite 2140, Toronto, ON M5X 1E4

Everlink Payment Services Inc.’s complaint handling procedure:

Everlink Payment Services Inc.’s complaint handling process is accessible at:

• Everlink Payment Services Inc. Website: www.everlink.ca/merchant-complaint-handling-process

• Telephone: 1-888-354-6577

• Email: support@everlink.ca

• Mail: 125 Commerce Valley Drive West, Suite 100, Markham, ON L3T 7W4, ATTN: Merchant Services

Information about Payment Terminal

This disclosure only applies to users who purchase Stripe Terminal Products as defined in the Stripe Terminal Purchase Terms.