Snowflake AI Terms

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Snowflake AI Terms

Last Updated: December 20, 2025 | Previous Versions

1. Important Terms.

1.1. These AI Terms are entered into by and between Snowflake and Customer as of the Effective Date and set forth the terms under which Snowflake makes Covered AI Features available for Customer’s use as an Optional Offering. These AI Terms amend and form part of the Customer Agreement.

1.2. Covered AI Features are part of the Service governed by the Customer Agreement.****

1.3. By accessing and using Covered AI Features as an Optional Offering, Customer agrees that it will access and use Covered AI Features solely in accordance with the Customer Agreement, these AI Terms, the Acceptable Use Policy and the Documentation.

1.4. In the event of any conflict between these AI Terms and the Customer Agreement, these AI Terms will control with respect to the subject matter herein. Capitalized terms used but not defined herein shall have the meaning given to them in the Customer Agreement.

2. Customer Responsibilities; Restrictions on Use.

2.1. Subject to Section 4 (Indemnification), Customer is responsible for (i) the lawfulness of all Inputs and (ii) all decisions, actions, or inactions arising from its use of the Covered AI Features, including, without limitation, ensuring such decisions, actions, or inactions comply with applicable laws, regulations, and other legal requirements related to data protection, intellectual property, and the use of artificial intelligence or machine learning.****

2.2. Outputs may be inaccurate, inappropriate, or biased. Customer is responsible for implementing reasonable practices, which may include human oversight, to guard against Outputs being used in an unsuitable or unlawful way or in violation of the rights of others.

2.3. Customer will not (and will not permit any third party to) use any Covered AI Features in violation of the Acceptable Use Policy.

3. Snowflake Commitments.

3.1. Without limiting Snowflake’s confidentiality obligations under the Customer Agreement, Snowflake will only use AI Data that has been aggregated and anonymized, such that neither Customer nor its Users can be identified, to develop or improve Snowflake’s products and services. Snowflake may otherwise use AI Data solely for the benefit of Customer.

3.2. Additionally, Snowflake will not use Customer Data or Usage Data (in each case, including any Inputs or Outputs) to train, re-train or fine-tune any Model that Snowflake makes available for use by other parties.

3.3. Snowflake will make Model Customizations available solely for the exclusive use of Customer and no other party.

3.4. Snowflake has implemented, maintains and will comply with reasonable artificial intelligence practices, policies, and technical and administrative mechanisms designed to promote the ethical, responsible, and lawful development of the Covered AI Features and provision of such features to its customers generally (without regard to Customer's particular use of such features).

3.5. Snowflake will provide the Covered AI Features in accordance with its obligations under laws and government regulations applicable to Snowflake’s provision of such Covered AI Features to its customers generally, including, without limitation, the EU AI Act, as applicable, without regard to Customer’s particular use of the Covered AI Features and subject to Customer’s use of the Covered AI Features in accordance with the Customer Agreement and these AI Terms.