Sales Support
Personal Information Protection Policy of JetBrains Shanghai
Version 2.2
Updated Date: 10.02.2026
At JetBrains Shanghai (“JetBrains”, “us”, “our”, or “we”), we are strongly committed to transparency, and we want you to understand how we collect, use, disclose and protect your personal information, as well as how you can manage the personal information we collect from you. This Policy applies to your use of our websites, services, purchase of and use of selected JetBrains products from us either online or offline (collectively, the “Services”) as specified in this Policy. Processing of personal information in relation to use of JetBrains products not specified in this Policy is explained in the general JetBrains Privacy Notice available here: https://www.jetbrains.com.cn/legal/docs/privacy/privacy/.
1. INFORMATION
Personal Information refers to all kinds of information related to identified or identifiable natural persons that are electronically or otherwise recorded, excluding the information that has been anonymized.
The processing of personal information includes the collection, storage, use, processing, transmission, provision, disclosure and deletion of personal information.
2. TYPES OF INFORMATION WE COLLECT
2.1 We collect two basic types of information from you: personal information and non-personal information.
2.2 If we collect and use sensitive personal information, we will highlight the sensitive personal information in bold in this Policy and obtain your separate consent before collecting and using sensitive personal information.
2.3 We collect the following personal information for providing basic services:
No.
Basic Services
Types of Personal Information
(1)
To provide tools, products, solutions and related information to software developers and teams
Internet Protocol (IP) address, cookies, country of residence and Personal Information voluntarily provided in the form or communications, data about usage of Services
(2)
To administer our business
Names, e-mail address, username, physical address; phone number (if voluntarily provided)
(3)
To protect our website
IP address, cookies.
(4)
To provide customer services
Names, e-mail address, username, password, physical address; photos and phone number (if voluntarily provided), cookies, Information about your device and/or internet browser, SSH public key, information about subscription and payments, including financial information associated with our accounts and payments, tax ID, data about your account, comments, voluntarily provided feedback, and any data provided in survey responses, data in issue reports pertaining to the Services, such as project name or device name.
2.4 In order to provide you with high quality products and better services, we may collect the following personal information for providing extended services:
No.
Extended Services
Types of Personal Information
(1)
To use data analytics to improve our website, products and services, marketing, customer relationships and experiences
Names, address, email address, data about usage of Services, IP address, cookies.
(2)
To make suggestions and recommendations to you about products and services that may be of interest to you
Cookies, IP address, data about usage of Services, IP address.
You can change your settings regarding extended services in Cookie Settings.
3. HOW WE COLLECT AND USE INFORMATION
3.1 How we collect your information
We will collect your personal information when you: