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Customer and Partner Agreements
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Terms of Service
Acceptable Use Policy
Service and Country Specific Requirements
Data Protection Addendum (DPA)
Security Overview
Service Level Agreements
Advisory Services Terms
Professional Services Terms
Twilio Marketplace Terms
Twilio Segment Customer Data Platform Destination Integration and Listing Terms
AI/ML Terms
Twilio Messaging Campaign Terms
Customer Name Changes and Assignments
Updates to Legal Terms and Conditions
Country Specific Disclosures
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EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching
European Electronic Communications Code Disclosures
Italy ALIAS Database Code of Conduct
Germany - Impressum
Privacy
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Data Privacy at Twilio
Privacy Notice
Binding Corporate Rules
Customer Proprietary Network Information (CPNI)
Sub-processors
Customer Data Protection Addendum
Supplier Data Protection Addendum
Global Applicant Privacy Notice
Mobile Application Terms
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Twilio Frontline End User App Terms
Twilio Authy App Terms
Supplier Agreements
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Supplier Purchase Order Terms and Conditions
Country-Specific Terms
Supplier Data Protection Addendum
Supplier Code of Conduct
Intellectual Property
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DMCA Policy
Trademark
Resources for Law Enforcement
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Government Requests
Transparency Report
Civil Requests
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Submit a request or subpoena
Code of Conduct & Ethics Hotline
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Twilio Code of Conduct
Ethics and Whistleblower Hotline
Discord Community Code of Conduct
Twilio Discord FAQ
Digital Promotions General Rules
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Sweepstakes Rules
Customer Research and User Experience
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Acknowledgement and Waiver
Service Level Agreements
Last Updated:** April 9, 2026
The table below outlines each service level agreement (“SLA”) and the specific services that are covered by the corresponding SLA (“Covered Services”). Any capitalized term used but not defined below will have the meaning provided in the corresponding SLA.
SLA:
Covered Services:
Twilio APIs Service Level Agreement
Application programming interfaces branded as “Twilio”.
Mail Send application programming interface for the services branded as “SendGrid” or “Twilio SendGrid”.
Twilio Flex Critical Scenarios Service Level Agreement
The following six (6) Twilio Flex functionalities necessary to perform critical real-time interactions between Customer and its customer(s):
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Agent Logging into Agent UI
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Incoming Customer Voice Call
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Incoming Customer Message
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Outgoing Agent’s Voice Call
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Transferring a Voice Call
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Completion of Assigned Tasks
Twilio Segment Data Ingestion API Service Level Agreement
The identify, track, page, screen, group, and alias http endpoints that ingest data that Customer submits to the Segment Services.