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Track your package

Track your packages in **Your Orders**.

Return Items You Ordered

Return your orders using our **Online Return Center**.

Check status of a refund

Track your return and refunds in **Your Orders**.

Track Your Return

Learn how to track your return location and status.

Manage Your Amazon Prime Membership

Cancel your membership easily on this page.

Amazon Settlement

Learn where to find additional information on settlements involving Amazon.

How to Update Your Amazon Payment Method

Keeping your payment methods up to date prevents purchase and digital service interruptions.

Get Product Support

We provide free product support when you need help using a product or if it doesn’t work correctly.

Prime Video

Get help using and troubleshooting common issues with Prime Video.

Amazon Music

Get help using Amazon Music and troubleshooting common issues.

**Digital Services and Device Support

Carrier Contact Information

Find the contact information of your delivery carriers.

Track your package

Track your packages in Your Orders**.

Find a missing package that shows as "Delivered"

Check status of missing package marked as delivered

Undeliverable Packages

Learn what to do when your package cannot be delivered.

Find a missing item from your package

Check why your item is missing from your package.

Missing Tracking Information

Learn why sometimes tracking information might not be available.

**More in Where's my Stuff

Delivery Guarantees

Learn more about our guaranteed delivery offer.

Amazon Prime Shipping Benefits

Check the shipping benefits included in your Prime membership.

Shipping Rates and Times

Have a look at shipping rates and times, domestic as well as global, all at once.

Amazon Pickup Locations

Learn more about Amazon's pick up alternatives to doorstep delivery.

More information on Shipping and Delivery

About Our Returns Policies

Get detailed information on our 30 days return policy.

Refunds

Get detailed information about refund options and timelines.

Return a Gift

Return, exchange or replace a gift using our Online Return Center**.

Exchanges and Replacements

Exchange or replace eligible items through **Your Orders**.

Check the Status of Your Refund

Follow up on your return and refunds in **Your Orders**.

Amazon Device Return FAQs

Learn more about Amazon Device Return policies.

Get Product Support

Get help with setup, troubleshoot or how to use your product.

**Digital Services and Device Support

More in Returns and Refunds

Change Your Account Settings

Update your personal information in Your Account**.

Add and Manage Addresses

Manage billing and delivery addresses in **Your Addresses**.

Two-Step Verification

Add more security to your account.

Change Your Order Information

You can update the shipping address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account.

View Your Gift Card Balance

Redeem gift cards or view your Gift Card balance and transaction activity.

Request the Closure of Your Account and the Deletion of Your Personal Information

Submit a request to close your account and delete your personal information.

Change your Amazon Account Country

If you are eligible to purchase digital content from another country, you can transfer your qualifying digital purchases to your Amazon account in that country.

Managing Your Device, Content, and Account

More in Managing Your Account

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Unknown Charges

There are several reasons why you might not recognize a charge.

Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon

Here are some tips to determine if an email, phone call, text message, or webpage is not from Amazon.com.

Report Something Suspicious

We take fraud, scam, phishing and spoofing attempts seriously. If you receive correspondence you think may not be from Amazon, please report it immediately.

How to Obtain Your Data After Identity Theft

Victims of identity theft, or law enforcement agencies on their behalf, may be entitled to certain records under the Fair Credit Reporting Act (“FCRA”).

Update Privacy Settings for Amazon Devices

Review and update your privacy settings on location history, app usage data, and more.

Change Your Alexa Privacy Settings

Manage your privacy settings using voice commands on your Echo device or the Alexa app.

More in Security & Privacy

Payment Issues and Restrictions

Explore the different topics on payment issues.

Strike-through Pricing & Savings

Learn what the different prices displayed on the product detail page mean.

Accepted Payment Methods

View which payment methods you can use on Amazon.com.

Payment Plans

Split your payments into monthly payment for eligible orders.

Amazon Credit Cards

Explore the different types of Amazon credit cards.

Gift Cards

Explore the different topics all around Gift Cards.

How to Update Your Amazon Payment Method

Keeping your payment methods up to date prevents purchase and digital service interruptions.

More in Payments, Pricing and Promotions

Accessibility for Devices and Digital Services

Get help with Amazon device or digital service accessibility features.

Get Kindle Book Order Refund

Cancel an accidental book order within seven days. Approved refunds are credited to the original payment source within three to five days.

Cancel Kindle Unlimited Subscription

Follow these steps to cancel your Kindle Unlimited membership.

Cancel Your Prime Video Add-On Subscription

Cancel your Prime Video add-on subscriptions online.

Cancel Prime Video Accidental Purchase

You are able to return a Prime Video order within 48 hours if you haven't attempted to watch or download it.

Cancel Music Unlimited Subscription

Cancel your subscription online.

Issues While Playing Prime Video Titles

What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.

Install Prime Video on Your Devices

Using the Prime Video app you will be able to watch Prime Video.

Parental Controls on Prime Video

Set Up a Prime Video PIN

Can't Screen Mirror on Fire TV Devices

To resolve most issues with screen mirroring, make sure that your device and Fire TV are compatible.

Ads in Prime Video

Prime Video movies and TV shows will include limited advertisements. For further details, click here.

Digital Services and Device Support

Ask the Digital & Device Community

Managing Your Device, Content, and Account

Amazon Business Help

Using Amazon Prime with Your Business Account

Business Prime is an annual membership program that provides business-specific features and benefits. These include unlimited fast delivery on eligible items, advanced visibility of your organization's spend, and more control over purchasing across your organization.

Tax Exemption

The Amazon Tax Exemption Program (ATEP) allows Amazon Business customers to apply your tax exemption status to eligible purchases from Amazon.com and affiliates or other participating sellers.

Manage Your Business Account

Amazon Business provides purchasing solutions that allow registered businesses and their employees to shop for business supplies on Amazon. You can customize your business account to suit your business needs.

Order Restrictions

Some orders may face restrictions

Terms & Conditions

These Amazon Business Accounts Terms & Conditions are between Amazon.com Services LLC and the entity registering for a Business Account.

Trademark Guidelines

These Guidelines apply to your use of trademarks owned by Amazon.com, Inc. or its affiliates (“Amazon”). You may only use the specific trademarks identified by Amazon (the “Marks”) and only in materials that have been approved in advance by Amazon. Strict compliance with these Guidelines is required at all times, and any use of the Marks in violation of these Guidelines will automatically terminate any license related to your use of the Marks.

Buying Large and Bulky Items on Amazon

Customize your delivery experience by setting your delivery preferences and selecting a preferred delivery date.

Special Delivery Options for Large and Bulky Items

Special delivery options availability is based on item and zip code eligibility.

Scheduled Delivery

If your order and delivery address are eligible for Scheduled Delivery for Large Items, the option to select this delivery method will be available during checkout.

Ordering a Large Item from a Third-Party Seller

When you order a large item from a third-party seller on Amazon.com, diverse delivery options may be available at checkout.

Prepare for Your Service Appointment or Large Item Delivery

Before your large item delivery, installation or assembly service appointment, there are a few things you can do.

Buy Online, Pick Up in Store

If your order and delivery address are eligible for Store Pickup, the option to select this delivery method will be available during checkout.

More in Large Items and Heavy Bulky Services

Place Orders with Alexa

Ask Alexa to place orders for products from your order history or your Amazon Cart.

How to Set Up Smart Reorders

You can activate and manage smart reorders in the Alexa app.

Gifts, Gift Cards, and Registries

Redeem a Gift Card

When you redeem an Amazon.com Gift Card or gift voucher to your account, the funds are stored in Your Account and will automatically apply to your next eligible order.

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