# Process Automation / Rundeck Enterprise Support Policies
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Table of Contents
### Product Terms
Terms of Service
Standard Service Level Agreement
Product-Specific Terms
### Partner Terms
One-Time Reseller Agreement
### Policies & Other Terms
Privacy Policy
Acceptable Use Policy
Community Policy
Champions Terms
DMCA Takedown Notice
Subprocessors
Support Policy
CSE Usage Policy
Jeli Legacy Support Policy
Process Automation
Data Processing Addendum
Information Security Practices
Modern Slavery Act
Safe Harbor
Cigna Machine Readable Files
Event Terms
Trial Terms
### Security
Overview
Security Disclosure
Safe and Secure Generative AI
In Scope Services
### Privacy
Privacy FAQs
Privacy Shield and Schrems II
PagerDuty's GDPR Approach
Region-Specific Data Privacy Laws
## SUPPORT POLICIES FOR PAGERDUTY PROCESS AUTOMATION & RUNDECK ENTERPRISE
**Below are current support policies for PagerDuty Runbook Automation (formerly branded as Rundeck Enterprise). Available support and services options for Runbook Automation include:
- Runbook Automation Standard Support | Runbook Automation Platinum Support
- Technical Account Managers
- Installation & Configuration Accelerator Support
- Use Case Accelerator Support
- Training Support
**What's included**
**Runbook Automation Platinum**
**Rundeck Enterprise Platinum**
**Runbook Automation Standard**
**Rundeck Enterprise Standard**
Rundeck Community
###### Support availability
24 x 7
8AM - 5PM Business hours Monday - Friday
Community advice from StackOverflow, Reddit, and Google Groups
###### Support users
Designate 5 users
Designate 3 users
n/a
###### SLA Severity 1 cases
1 hour
1 day
n/a
###### Technical reviews
Monthly
Quarterly
n/a
###### Business reviews
Quarterly
Yearly
n/a
###### Operations workshops
On-demand
Yearly
n/a
Technical account management
Optional
Optional
n/a
Automation Technical account management
Optional
Optional
n/a
###### Installation & Configuration Accelerator Support
Optional
Optional
n/a
###### Use Case Accelerator Support
Optional
Optional
n/a
###### Training Accelerator Support
Optional
Optional
n/a
### Rundeck Legacy Support Policies
Rundeck Enterprise Support Policy (Oct 3 2018)
Rundeck Enterprise Platinum Support Policy (Oct 3 2018)
If you have any questions, don't hesitate to email us at support@rundeck.com.www.pagerduty.com
Process Automation / Rundeck Enterprise Support Policies
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