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Редакция от .
Oracle NetSuite Hosting & Support Delivery Policies Effective Date: 19-January-2024 Table of Contents Overview Overview 4 Definitions Definitions 5 I. Oracle NetSuite Cloud Services Data Security Policies 6 A. Oracle NetSuite Security Policy 6 B. Oracle NetSuite Security Organiza...
Effective Date: 19-January-2024
| Overview | Overview | 4 |
|---|---|---|
| Definitions | Definitions | 5 |
| I. | Oracle NetSuite Cloud Services Data Security Policies | 6 |
| A. | Oracle NetSuite Security Policy | 6 |
| B. | Oracle NetSuite Security Organization | 6 |
| C. | Data Storage and Handling | 6 |
| D. | Data Transmission | 7 |
| E. | Incident Reponse | 7 |
| F. | Change Management | 7 |
| G. | Server Operating Systems | 7 |
| H. | Access Control and Privilige Management | 7 |
| I. | User Accounts | 7 |
| J. | Oracle Responsibilities and Policy Controls | 7 |
| K. | Password Configuration | 7 |
| L. | Network Connectivity Security Requirements | 7 |
| M. | Audits and Certifications | 8 |
| N. | Data Center Environments and Physical Security | 9 |
| O. | Disaster Recovery | 9 |
| P. | Risk Assessments | 9 |
| Q. | Handling of Personal Information | 9 |
| R. | Use of Services | 10 |
| S. | SECTION I EXCEPTIONS& EXCLUSIONS | 10 |
| II. | Oracle NetSuite Support Services | 10 |
| A. | General | 10 |
| B. | Scope of Support Services | 10 |
| C. | Termination | 11 |
| D. | Incident Reporting and Response Times | 11 |
| E. | Exclusions and Exceptions from Support Services | 13 |
| F. | SECTION II EXCEPTIONS& EXCLUSIONS: | 13 |
| III. | Oracle NetSuite Service Level Commitment | 13 |
| A. | Service Availability | 13 |
| B. | Scheduled and Unscheduled Maintenance | 14 |
| C. | Service Credit Request | 14 |
| D. | Updates | 15 |
| E. | Notice | 15 |
| F. | SECTION III EXCEPTIONS & EXCLUSIONS | 15 |
| IV. | Oracle NetSuite Response Services Requirements | 15 |
| A. | General | 15 |
| B. | Response Services Requirements& Descriptions | 15 |
| C. | Termination | 16 |
These Oracle NetSuite Hosting and Support Delivery Policies (these ' Hosting Policies ') describe the Cloud Service as defined in the Agreement (defined below), which include only the following (each a 'Cloud Service' and collectively, 'Cloud Services') :
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Oracle NetSuite Hosting & Support Delivery Policies Effective Date: 19-January-2024 Table of Contents Overview Overview 4 Definitions Definitions 5 I. Oracle NetSuite Cloud Services Data Security Policies 6 A. Oracle NetSuite Security Policy 6 B. Oracle NetSuite Security Organiza...