Openflow BYOC

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Snowflake Openflow BYOC Terms

Last Updated: June 4, 2025 | Previous Versions

These Terms supplement the Customer Agreement and govern Customer’s use of the Openflow BYOC Offering in connection with the Service. By accessing or using the Openflow BYOC Offering, Customer is accepting all of the terms and conditions of these Terms. These Terms are enforceable like any written agreement signed by Customer and Snowflake. In the event of any conflict between these Terms and the Customer Agreement, these Terms will govern.

Where Customer is a U.S. Governmental Entity, by accessing or using the Openflow BYOC Offering, Customer is accepting all the terms and conditions of these Terms on behalf of such U.S. Governmental Entity or ordering entity and not in the capacity of the individual person accepting these Terms.

IF YOU ARE USING THE OPENFLOW BYOC OFFERING AS AN EMPLOYEE, CONTRACTOR, OR AGENT OF A CORPORATION, PARTNERSHIP OR SIMILAR ENTITY, THEN YOU MUST BE AUTHORIZED TO SIGN FOR AND BIND SUCH ENTITY IN ORDER TO ACCEPT THE TERMS OF THIS AGREEMENT, AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO DO SO. THE RIGHTS GRANTED UNDER THIS AGREEMENT ARE EXPRESSLY CONDITIONED UPON ACCEPTANCE BY SUCH AUTHORIZED PERSONNEL.

1. DEFINITIONS. The definitions in Section 16 (Defined Terms) below apply to these Terms. Unless otherwise indicated, capitalized terms used but not defined herein shall have the meaning given to them in the Customer Agreement.

2. GENERAL.

2.1. Architecture. The Openflow BYOC Offering has two primary components: the Data Plane and the Control Plane.

The “Data Plane” is Snowflake-provided “Openflow” software, consisting of a collection of Openflow deployments, that runs in the Customer Environment to process Openflow Content, as further described in the Documentation. For clarity, the Data Plane excludes Connectors.

The “Control Plane” is software that runs in the Cloud Environment as part of the Service to provision and monitor Data Plane instances.

Openflow Content is processed solely within the Data Plane, not within the Control Plane. These Terms apply only when and for the duration that Customer chooses to run the Data Plane.

2.2. Provisioning. Snowflake will make the Openflow BYOC Offering available for use by Customer and its Authorized Users solely in accordance with these Terms and the Documentation.

3. CUSTOMER OBLIGATIONS AND RESPONSIBILITIES.

3.1. Updates. Upon notice by Snowflake, Customer agrees to promptly apply all updates, security patches, and fixes to the Data Plane. Snowflake is not responsible for any bugs, vulnerabilities, or defects in the Data Plane where: (i) Snowflake has made an applicable update available; and (ii) Customer has not applied such update.

3.2. Customer Responsibilities. Customer acknowledges and agrees that Openflow Content is hosted within the Customer Environment, and Snowflake neither hosts nor controls such Customer Environment. Customer is solely responsible for: (i) securing access to the Customer Environment; (ii) securing Openflow Content within the Customer Environment; (iii) backing up Openflow Content; (iv) configuring any audit logs as appropriate; (v) installing, configuring, and operating the Data Plane in accordance with the Documentation; (vi) managing and securing the runtime environment for the Data Plane; (vii) preventing any unauthorized access to or use of the Customer Environment, Openflow Content, and the Data Plane; (viii) ensuring that the Data Plane is subject to Customer’s reasonable security procedures within the Customer Environment (e.g., scanning and testing); (ix) promptly notifying security@snowflake.com of any known or suspected breach of security or misuse of the Data Plane or, to the extent it could affect the Service, the Customer Environment; (x) promptly notifying security@snowflake.com of any vulnerabilities that Customer is aware of in the Openflow BYOC Offering; and (xi) providing, in a timely manner, all reasonably required cooperation for setup and management of the Openflow BYOC Offering.