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SecOps Services:

Technical Support Services Guidelines

Last modified: October 04, 2022

This is not the current version of this document and is provided for archival purposes.

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These technical support services guidelines (“Guidelines”) are incorporated into the agreement under which Google has agreed to provide SecOps Services and related technical support (as described at

https://cloud.google.com/terms/secops/services) to Customer (the “Agreement”). Capitalized terms used but not defined in the Guidelines have the meaning given to them in the Agreement.

Chronicle SIEM Technical Support Services Guidelines

Chronicle SOAR Technical Support Services Guidelines

Chronicle SIEM’s Cloud Data Protection Team can be contacted at:

support.chronicle.security .

Chronicle SOAR’s Cloud Data Protection Team can be contacted at:

siemplify-gtm@google.com .

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