К основному содержимому
О!ферта
Открыть меню

www.oracle.com

На контроле

October 2018 ACS Service Descriptions (PDF)

С 21 сентября 2026 без изменений — оферта выглядит стабильной.

Исходная оферта

Открыть оригинал на www.oracle.com

https://www.oracle.com/a/ocom/docs/corporate/netsuite-acs-v101618.pdf

Поделиться

Telegram ВКонтакте Скопировать ссылку

Какие ещё документы есть у oracle.com?

У компании в каталоге есть и другие оферты — их история ведётся так же.

Все оферты oracle.com

Откуда этот документ и когда его проверяли?

Сайт-источник
www.oracle.com
Первая фиксация
Последняя проверка
Версий в архиве
1 версия
Зафиксировано изменений
1 изменение
Периодичность проверки
6 часов

Насколько сильно меняли эту оферту?

Каждая строка — одна зафиксированная правка. Пункт считается изменённым, если его текст стал другим; добавленные и удалённые считаются отдельно.

Правки оферты «October 2018 ACS Service Descriptions (PDF)»: дата, сколько пунктов изменено, сколько появилось новых и сколько убрано
Дата правки Пунктов изменено Новых пунктов Убрано пунктов
0 13 0

Текст оферты

Редакция от .

Открыть в новой вкладке Markdown Скачать .md

ORACLE NETSUITE ADVANCED CUSTOMER SUPPORT Table of Contents NetSuite ACS Advise ..................................................................................................................... 2 NetSuite ACS Monitor...............................................................

Раскрыть документ

ORACLE NETSUITE ADVANCED CUSTOMER SUPPORT

Table of Contents

NetSuite ACS Advise ..................................................................................................................... 2
NetSuite ACS Monitor.................................................................................................................... 6
NetSuite ACS Optimize................................................................................................................ 10
NetSuite ACS Transition .............................................................................................................. 15
NetSuite ACS Architect................................................................................................................ 20
NetSuite ACS SP (Solution Provider) .......................................................................................... 25
NetSuite ACS GSI (Global Systems Integrator)........................................................................... 29

Please Note: The following terms, as used in the order or the Agreement and whether or not capitalized, shall have the same meaning as the applicable defined term: 'Agreement' and 'Master Agreement'; 'Customer', 'Client', 'Company' and 'You'; 'Program Documentation' and 'Documentation'; 'Ordering Document', 'Order' and 'Order Form'; 'Services Term' and 'Services Period'; 'Your Data', 'Company Data' and 'Your Content'.

NetSuite ACS Advise

A. Description of Services

During the Term (as defined in Your order), Oracle will provide You with up to the quantity of Advanced Customer Support ('ACS') Service hours per quarter (with each quarter consisting of 3 months) specified in Your order to provide any of the following premium support services related to Your Oracle NetSuite instance, Oracle NetSuite SuiteCommerce website instance or Oracle NetSuite Point-of-Sale module ('Services'):

  1. Performing an ACS review of Your Oracle NetSuite instance ('ACS Review')*
  2. *This ACS Review will only be provided where Oracle deems an ACS Review necessary and has not previously performed an ACS Review of Your Oracle NetSuite instance; the performance of such ACS Review will occur in the first one to three months of Services and may consist of a review of Your business needs, current configuration, current third-party solutions being used, current integrations, current customizations, transaction volumes and outstanding needs not being met by Your current Oracle NetSuite instance.
  3. Remediating issues You have encountered with any of the following:
  • a. Oracle NetSuite SuiteCloud workflows, scripts and integrations;
  • b. Oracle NetSuite E*commerce ('NSE') sites;
  • c. Oracle NetSuite SuiteCommerce In Store ('SCIS') and
  • d. Oracle NetSuite Point of Sale ('NSPOS').
  1. Providing guidance on development activities in Your Oracle NetSuite instance.
  2. Providing guidance on application usage and configuration of Your Oracle NetSuite instance.
  3. Providing advice and assistance with execution in areas of performance or scalability.
  4. Providing optimization and sustainment guidance and execution consisting of assistance with any of the following:
  • a. Providing advice and execution against requested Oracle NetSuite changes or integrations; such requested changes or integrations shall be limited to a maximum of fifteen (15) Service hours per request.

Это начало документа. Читать полностью

Что и когда меняли в этой оферте?

Первая зафиксированная редакция.

ORACLE NETSUITE ADVANCED CUSTOMER SUPPORT Table of Contents NetSuite ACS Advise ..................................................................................................................... 2 NetSuite ACS Monitor...............................................................

  • ORACLE NETSUITE ADVANCED CUSTOMER SUPPORT
  • Table of Contents
  • NetSuite ACS Advise
  • A. Description of Services
  • 1. Performing an ACS review of Your Oracle NetSuite instance ('ACS Review')*
  • 2. *This ACS Review will only be provided where Oracle deems an ACS Review necessary and has not previously performed...
Открыть текст Markdown Скачать .md