Home
Stay organized with collections
Save and categorize content based on your preferences.
Chronicle Services Agreement
Last modified: October 01, 2020
This is not the current version of this document and is provided for archival
purposes.
View the current version
This Chronicle Services Agreement (the "Agreement") is entered into by Chronicle
and the entity or person agreeing to these terms ("Customer"). "Chronicle" means
either (i) Chronicle LLC, a Delaware limited liability company if Customer's billing
address is in North America or South America, or (ii) Chronicle Security Ireland
Limited, an Ireland limited liability company if Customer's billing address is in
any country other than those in North American or South America. This Agreement is
effective as of the date Customer clicks to accept the Agreement or otherwise agrees
to the Agreement (the "Effective Date").
If you are accepting on behalf of Customer, you represent and warrant that: (i) you
have full legal authority to bind Customer to this Agreement; (ii) you have read and
understand this Agreement; and (iii) you agree, on behalf of Customer, to this
Agreement. If you do not have the legal authority to bind Customer, please do not
click to accept. This Agreement governs Customer's access to and use of the
Services.
1. The Services.
1.1 Services. Chronicle will provide the Services specified in an Order Form in
accordance with the Agreement, including the SLAs, and Customer and its End Users
may use the Services in accordance with the Agreement.
1.2 Account. Chronicle will provide Customer an Account. Customer is responsible
for (a) maintaining the confidentiality and security of the Account and associated
passwords and (b) any use of the Account.
1.3 Data Location. In the Order Form Customer may select to store Customer Data in a
specific Region/Multi-Region as detailed on the Chronicle Locations Page ("Data
Location Selection"), and Chronicle will store that Customer Data at rest only in
the selected Region/Multi-Region. If a Data Location Selection is not made by
Customer, Chronicle may process and store the Customer Data anywhere Chronicle or
its agents maintain facilities. The Services do not limit the locations from which
Customer or Customer End Users may access Customer Data or to which they may move
Customer Data. For purposes of this Section 1.3 (Data Location), Customer Data does
not include resource identifiers, attributes, or other data labels.
1.4 Customer Data. Chronicle may delete Customer Data that is outside the Data
Period. Chronicle may use Shared Signals to provide the Services to any customer.
2. Customer Obligations.
2.1 Consents. Customer is responsible for any consents and notices required to
permit (a) Customer's use and receipt of the Services and (b) Chronicle's accessing,
storing, and processing of data provided by Customer (including Customer Data, if
applicable) under the Agreement.
2.2 Compliance. Customer will (a) ensure that Customer and its End Users' use of
the Services complies with the Agreement, (b) use commercially reasonable efforts to
prevent and terminate any unauthorized access or use of the Services, and (c)
promptly notify Chronicle of any unauthorized use of, or access to, the Services of
which Customer becomes aware.
2.3 Use Restrictions. Customer will not, and will not allow End Users to, (a) copy,
modify, create a derivative work of, reverse engineer, decompile, translate,
disassemble, or otherwise attempt to extract any of the source code of the Services