November 12, 2020

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Google Cloud Privacy Notice

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Last modified: November 12, 2020

This is not the current version of this document and is provided for archival purposes. View the current version.

This Privacy Notice describes how we collect and process your personal information in relation to Google Workspace and Google Cloud Platform (together, “Cloud Services”).

We offer Cloud Services either directly or via our authorized partners. Where we refer to our customers in this notice, we also mean our partners and their customers.

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Information We Collect

Google processes Customer Data, Partner Data and Service Data in order to provide Cloud Services. This Privacy Notice applies solely to Service Data and does not apply to Customer Data or Partner Data.

Customer Data and Partner Data are defined in our agreement(s) covering Cloud Services and represent the data that you and our customers provide for processing in Cloud Services. For more information about how we process Customer Data and Partner Data, see our Google Workspace Data Processing Amendment,

Google Cloud Platform Data Processing and Security Terms (Customers) and

Google Cloud Platform Data Processing and Security Terms (Partners).

Service Data is the personal information Google collects or generates during the provision and administration of the Cloud Services, excluding any Customer Data and Partner Data. Service Data includes:

Cloud payments and transactions. We keep reasonable business records of charges, payments, and billing details and issues.

Cloud settings and configurations. We record your configuration and settings, including resource identifiers and attributes. This includes service and security settings for data and other resources.

Technical and operational details of your usage of Cloud Services. We collect information about usage, operational status, software errors and crash reports, authentication credentials, quality and performance metrics, and other technical details necessary for us to operate and maintain Cloud Services and related software. This information may include device identifiers, identifiers from cookies or tokens, and IP addresses.

Your direct communications. We keep records of your communications and interactions with us and our partners, for example, when you provide feedback or contact information, ask questions or seek technical support.

Why We Process Data

Google processes Service Data for the following purposes:

Provide Cloud Services you request. Service Data is primarily used to deliver the Cloud Services that you and our customers request. This includes a number of processing activities that are necessary to provide the Cloud Services, including processing to bill for services usage, to ensure services are working as intended, to detect and avoid outages or other problems you might experience, and to secure your data and the services you use.

Make recommendations to optimize use of Cloud Services. We may process Service Data to provide you and our customers with recommendations and tips. These suggestions may include ways to better secure your account or data, options to reduce service charges or improve performance, and information about new or related products and features. We may also evaluate your response to our recommendations.

Maintain and improve Cloud Services. We evaluate Service Data to help