NetSuite Connectors Data Security Addendum (US - English) (PDF)

NETSUITE CONNECTORS DATA SECURITY ADDENDUM

For the NetSuite Connectors Service Cloud Service procured on the applicable Order, Oracle shall maintain commercially reasonable administrative Safeguards designed for the protection, confidentiality and integrity of Subscriber Data. All such safeguards shall be commensurate with the importance of the Subscriber Data being protected, but in no event less protective than safeguards that Oracle uses to protect its own information or data of similar importance, or as required by applicable law. As of the Effective Date of the applicable Order, such Safeguards are described below in this Addendum 1 ; provided, however, that Subscriber acknowledges and agrees that such Safeguards described in this Addendum are not comprehensive and such Safeguards may change during the term of the applicable Order, as applicable third party security audits, compliance standards and/or certifications evolve/change over time, provided that any such changes to Safeguards will not materially decrease the overall security of the NetSuite Connectors Service Cloud Services during the term of the applicable Order. For the Term of the Agreement, Oracle shall comply with all obligations regarding Subscriber Data under the applicable Order, including without limitation Oracle's obligations to maintain commercially reasonable Safeguards as provided herein.

1. Security Policy. Oracle has, and will maintain, a security policy for its security organization that requires security and privacy training for Oracle security personnel supporting the NetSuite Connectors Cloud Service.
2. Oracle Security Organization. Oracle has, and will continue to have, a dedicated security organization that is responsible for the ongoing monitoring of Oracle's security infrastructure, the review of Oracle products and services, and for responding to security incidents.
3. Data Storage and Handling. Storage medium or any equipment with storage capability, including mobile media, used to store Subscriber Data will be secured and hardened in accordance with industry standard practices, such as:

• a. Oracle will maintain a reasonable asset management policy to manage the life-cycle (commissioning, operating, maintaining, repairing, modifying, replacing and decommissioning/disposal) of such media.
• b. Decommissioned media containing Subscriber Data will be destroyed in accordance with NIST 800-88 Revision 2 (or similar data destruction standard).
• c. Subscriber Data will be logically segmented from Oracle and other Oracle subscribers' data.

4. Data Transmission. Oracle will use strong cryptography and security protocols consistent with industry standards.
5. Incident Response. Oracle will monitor a variety of communication channels for known incidents, and Oracle's security team will react promptly to such known incidents. In the event of a Security Incident, Oracle will: (i) notify Subscriber in accordance with Oracle's obligations under applicable law or regulatory requirement, to the extent an applicable security breach law applies to such Security Incident; and (ii) perform a penetration test after corrective actions are implemented, if applicable, with a test results summary to be provided to Subscriber, such test results to be deemed Oracle Confidential Information.
6. Change Management. Oracle maintains a change management policy to ensure changes to the organization, business processes, information processing facilities and systems that affect information security are controlled.