Microsoft Dynamics 365

Legal Information

Last updated: January 2024

This page is provided for your convenience as an overview of the terms and conditions that govern use of Microsoft Power Platform and Microsoft Dynamics 365 (collectively known as Business Applications). Ancillary services, software, and content may be governed by additional or different terms not listed below.

Service Agreement & Microsoft Products and Services Data Protection Addendum

Your use of the Power Platform and Dynamics 365 online services is governed by the terms and conditions of the agreement(s) under which you obtained the services.

For customers who purchase or renew a subscription (including free trials) online from Microsoft, your use is governed either by the Microsoft Online Subscription Agreement or the Microsoft Customer Agreement, which incorporates the Product Terms and the Microsoft Products and Services Data Protection Addendum ("DPA"). Both of these documents are located on the Licensing Terms page. Your use is governed by the Microsoft Online Subscription Agreement if the Microsoft Customer Agreement is not available in your geography.

• For customers who purchase a subscription through a volume licensing agreement, such as an Enterprise Agreement, your use is governed by the volume licensing agreement under which you purchased the services, which incorporates the Product Terms and the DPA. You can obtain a copy of your volume licensing agreement by contacting your Microsoft account representative or volume licensing. If you are uncertain or have other questions, please contact your designated account manager or Microsoft Dynamics 365 support.

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Trust Center

The Microsoft Trust Center provides detailed information on security, privacy, and compliance topics for customers of Power Platform, Dynamics 365 and other Microsoft Online Services. The Service Trust Portal (STP) is a companion feature to the Trust Center that provides access to audit reports, GDPR documentation, compliance guides and related documents that provide more detailed information on how Microsoft helps protect your data. You can also explore product availability by geography and learn more about where customer data is stored here.

Service Level Agreements

The Service Level Agreements describe commitments around uptime and connectivity for Dynamics 365 and Power Platform.

Government Clouds

The Dynamics 365 US Government Service Description provides information about Dynamics 365 Government Community Cloud services.

Sovereign Clouds

Microsoft Dynamics 365 operated by 21Vianet Terms. These terms and conditions govern your use of Microsoft Dynamics 365 operated by 21Vianet in China.

• Microsoft Power Platform operated by 21Vianet Terms. These terms and conditions govern your use of Microsoft Dynamics 365 operated by 21Vianet in China.
• Germany: Learn more about migration.

Previews

Dynamics and Power Platform Customer Programs Agreement

The Dynamics and Power Platform Customer Programs Agreement applies to your use of Dynamics and Power Platform beta, technical preview, or other pre-release features, online services, or software offered by Microsoft for optional evaluation, unless other terms are specified for a preview.

Preview Terms.

• The Preview Supplemental Terms may include additional legal terms that apply to your use of a Dynamics 365 preview.
• The Preview Supplemental Terms may include additional legal terms that apply to your use of a Power Platform preview.