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Managed Service for Apache Kafka

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https://cloud.google.com/terms/managed-service-for-apache-kafka/sla

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Managed Service for Apache Kafka Service Level Agreement During the Term of the agreement under which Google has agreed to provide Google Cloud Platform to Customer (as applicable, the "Agreement"), the Covered Service will provide a Monthly Uptime Percentage to Customer (the "Se...

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Managed Service for Apache Kafka Service Level Agreement

During the Term of the agreement under which Google has agreed to provide Google Cloud Platform to Customer (as applicable, the "Agreement"), the Covered Service will provide a Monthly Uptime Percentage to Customer (the "Service Level Objective" or "SLO") as follows:

Covered Service

Monthly Uptime Percentage

Managed Kafka API

=99.95%

Produce API

=99.95%

If Google does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. Monthly Uptime Percentage and Financial Credit are determined on a calendar month basis per cluster. This SLA states Customer’s sole and exclusive remedy for any failure by Google to meet the SLO. Capitalized terms used in this SLA, but not defined in this SLA, have the meaning set forth in the Agreement. If the Agreement authorizes the resale or supply of Google Cloud Platform under a Google Cloud partner or reseller program, then all references to Customer in this SLA mean Partner or Reseller (as applicable), and any Financial Credit(s) will only apply for impacted Partner or Reseller order(s) under the Agreement.

Definitions

The following definitions apply to the SLA:

  • "Covered Service" means:
  • Managed Kafka API: methods for managing clusters, location, and operation management methods of the Managed Service for Apache Kafka REST and gRPC APIs, excluding operations for interacting with topics and consumer groups in a specific cluster.
  • Producer API: Apache Kafka cluster API methods used by producer clients, which includes, Produce, InitProducerId, AddPartitionsToTxnEndTxn, Metadata, SaslHandshake, SaslAuthenticate, ApiVersions, but excludes Private Service Connect, used to connect clients to the cluster.
  • "Downtime" means:
  • For Managed Kafka API: more than a 50% Error Rate.
  • For Produce API: 100% Error Rate.
  • "Downtime Period" means:
  • For Managed Kafka API: a period of 10 or more consecutive minutes of Downtime. Downtime for a period of less than 10 minutes will not be counted towards any Downtime Periods.
  • For Produce API: the number of whole minutes when at least 100 valid Produce API requests were made. Minutes with fewer than 100 requests per minute are not considered Downtime.
  • "Error Rate" means:
  • For the Managed Kafka API: the number of Valid Requests that result in a response with HTTP Status 500 and Code "Internal Error" divided by the total number of Valid Requests during that period, subject to a minimum of 10 Valid Requests during a 10 minute measurement period. Requests that create long running operations (LROs), such as cluster create and update methods, are considered successful if the LRO is created. Failure of a successfully created LRO does not contribute to the Error Rate.
  • For the Produce API: the number of Valid Requests that fail with error codes -1, 8, 56, or 57 divided by the total number of Valid Requests, subject to a minimum of 100 Valid Requests during every one minute period.
  • "Financial Credit" means the following for the Covered Service

Monthly Uptime Percentage

Percentage of monthly bill for the Covered Service that does not meet SLO that will be credited to future monthly bills of Customer

99.0%–< 99.95%

10%

95%–< 99.0%

25%

<95%

50%

  • **"Monthly Uptime Percentage" **means total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.

Это начало документа. Читать полностью

Что и когда меняли в этой оферте?

Удалено

  • Удалено: Covered Service
  • Удалено: Monthly Uptime Percentage
  • Удалено: Managed Kafka API
  • Удалено: >=99.95%
  • Удалено: Produce API
  • Удалено: >=99.95%
  • Удалено: Monthly Uptime Percentage
  • Удалено: Percentage of monthly bill for the Covered Service that does not meet SLO that will be credited to future monthly bills of Customer
  • Удалено: 99.0%–< 99.95%
  • Удалено: 10%
  • Удалено: 95%–< 99.0%
  • Удалено: 25%
  • Удалено: <95%
  • Удалено: 50%

Добавлено

  • Добавлено: Produce API
  • Добавлено: >=99.95%
  • Добавлено: Produce API
  • Добавлено: >=99.95%
  • Добавлено: "Covered Service" means:
  • Добавлено: Producer API: Apache Kafka cluster API methods used by producer clients, which includes, Produce, InitProducerId, AddPartitionsToTxnEndTxn, Metadata, SaslHandshake, SaslAuthenticate, ApiVersions, but excludes Private Service Connect, used to connect clients to the cluster.
  • Добавлено: "Downtime" means:
  • Добавлено: For Managed Kafka API: more than a 50% Error Rate.
  • Добавлено: For Produce API: 100% Error Rate.
  • Добавлено: "Downtime Period" means:
  • Добавлено: For Produce API: the number of whole minutes when at least 100 valid Produce API requests were made. Minutes with fewer than 100 requests per minute are not considered Downtime.
  • Добавлено: "Error Rate" means:
  • Добавлено: For the Produce API: the number of Valid Requests that fail with error codes -1, 8, 56, or 57 divided by the total number of Valid Requests, subject to a minimum of 100 Valid Requests during every one minute period.
  • Добавлено: **"Properly Configured Topic" **is a Kafka topic that is configured with at least 3 replicas and the minimum number of in-sync replicas that is at least 2 but not equal to the total number of replicas.
  • Добавлено: **"Properly Operated Cluster" **means a cluster operated according to the recommended in the Documentation, including CPU utilization for all brokers not exceeding 80% and the count of partition replicas assigned to each broker not exceeding 4000.
  • Добавлено: "Valid Requests" are requests that conform to the Documentation and would normally result in a non-error response. For the Produce API, a valid request is made for a Properly Configured Topic on a Properly Operated Cluster.
  • Добавлено: **Previous versions **(Last modified September 30, 2026)
  • Добавлено: November 12, 2024

Изменено

  • Изменено: Было Managed Kafka API uptime Стало Managed Kafka API
  • Изменено: Было Managed Kafka API uptime Стало Managed Kafka API
  • Изменено: Было If Google does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. Monthly Uptime Percentage and Financial Credit are determined on a calendar month basis per instance . This SLA states Customer’s sole and exclusive remedy for any failure by Google to meet the SLO. Capitalized terms used in this SLA, but not defined in this SLA, have the meaning set forth in the Agreement. If the Agreement authorizes the resale or supply of Google Cloud Platform under a Google Cloud partner or reseller program, then all references to Customer in this SLA mean Partner or Reseller (as applicable), and any Financial Credit(s) will only apply for impacted Partner or Reseller order(s) under the Agreement. Стало If Google does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. Monthly Uptime Percentage and Financial Credit are determined on a calendar month basis per cluster . This SLA states Customer’s sole and exclusive remedy for any failure by Google to meet the SLO. Capitalized terms used in this SLA, but not defined in this SLA, have the meaning set forth in the Agreement. If the Agreement authorizes the resale or supply of Google Cloud Platform under a Google Cloud partner or reseller program, then all references to Customer in this SLA mean Partner or Reseller (as applicable), and any Financial Credit(s) will only apply for impacted Partner or Reseller order(s) under the Agreement.
  • Изменено: Было **"Covered Service"** means the clusters, location, and operation management methods of the Managed Service for Apache Kafka . Operations for interacting with topics and consumer groups in a specific cluster are excluded . Стало Managed Kafka API: methods for managing clusters, location, and operation management methods of the Managed Service for Apache Kafka REST and gRPC APIs, excluding operations for interacting with topics and consumer groups in a specific cluster.
  • Изменено: Было **"Downtime Period"** means a period of 10 or more consecutive minutes of Downtime. Downtime for a period of less than ten minutes will not be counted towards any Downtime Periods. Стало For Managed Kafka API: a period of 10 or more consecutive minutes of Downtime. Downtime for a period of less than 10 minutes will not be counted towards any Downtime Periods.
  • Изменено: Было **"Error Rate"** means the number of Valid Requests that result in a response with HTTP Status 500 and Code “ Internal Error ” divided by the total number of Valid Requests during that period, subject to a minimum of 10 Valid Requests during a 10 minute measurement period. Requests that create long running operations (LROs), such as cluster create and update methods, are considered successful if the LRO is created. Failure of a successfully created LRO does not contribute to the Error Rate. Стало For the Managed Kafka API: the number of Valid Requests that result in a response with HTTP Status 500 and Code " Internal Error " divided by the total number of Valid Requests during that period, subject to a minimum of 10 Valid Requests during a 10 minute measurement period. Requests that create long running operations (LROs), such as cluster create and update methods, are considered successful if the LRO is created. Failure of a successfully created LRO does not contribute to the Error Rate.
  • Изменено: Было The SLA does not apply to any: (a) features or Services designated pre-general availability (unless otherwise set forth in the associated Documentation), (b) features or Services excluded from the SLA (in the associated Documentation), or (c) errors: (i) caused by factors outside of Google’s reasonable control; (ii) that resulted from Customer’s software or hardware or third party software or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Agreement; or (iv) that resulted from quotas listed in the Documentation. Стало The SLA does not apply to any: (a) features or Services designated pre-general availability (unless otherwise set forth in the associated Documentation), (b) features or Services excluded from the SLA (in the associated Documentation), or (c) errors: (i) caused by factors outside of Google’s reasonable control; (ii) that resulted from Customer’s software or hardware or third party software (including bugs in Apache Kafka) or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Agreement; or (iv) that resulted from quotas listed in the Documentation.

Удалено

  • Удалено: "Downtime" means more than a 50 percent Error Rate.
  • Удалено: "Valid Requests" are requests that conform to the Documentation and would normally result in a non-error response.
  • Удалено: Last modified November 12, 2024

Первая зафиксированная редакция.

Managed Service for Apache Kafka Service Level Agreement During the Term of the agreement under which Google has agreed to provide Google Cloud Platform to Customer (as applicable, the "Agreement"), the Covered Service will provide a Monthly Uptime Percentage to Customer (the "Se...

  • Managed Service for Apache Kafka Service Level Agreement