Jeli Legacy Support Policy

# Jeli Support Legacy Policy

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Table of Contents

### Product Terms

Terms of Service

Standard Service Level Agreement

Product-Specific Terms

### Partner Terms

One-Time Reseller Agreement

### Policies & Other Terms

Privacy Policy

Acceptable Use Policy

Community Policy

Champions Terms

DMCA Takedown Notice

Subprocessors

Support Policy

CSE Usage Policy

Jeli Legacy Support Policy

Process Automation

Data Processing Addendum

Information Security Practices

Modern Slavery Act

Safe Harbor

Cigna Machine Readable Files

Event Terms

Trial Terms

### Security

Overview

Security Disclosure

Safe and Secure Generative AI

In Scope Services

### Privacy

Privacy FAQs

Privacy Shield and Schrems II

PagerDuty's GDPR Approach

Region-Specific Data Privacy Laws

## Legacy Support Policies for Jeli Customers

These support policies apply for existing Basic and Starter customers that purchased Jeli standalone before March 12, 2024. For Enterprise customers that purchased Jeli before March 12, 2024, support policies are specified in the customer Agreement. For other customers, see the PagerDuty Support Policy

Basic

Customer Success Manager

Enterprise

Response SLA: Email & Live Chat

1 day
1 day
3 hours

Customer Success Manager

Named

Dedicated Slack Support Channel

✓

Knowledge Base

✓
✓
✓

Recorded Onboarding Trainings

YouTube Library
✓
✓

Guided Onboarding Plan

YouTube Library
YouTube Library
Private & Customized

Training & Implementation Workshops

Public Workshop
Public Workshop
Private & Customized

Jeli Jammin Slack Community Access

1 User
All Users

Beta Access to New Features

Early Access To Roadmap with Feedback & Early Release of New Features

If you have any questions, don't hesitate to email us at support@pagerduty.com.