Japan - English (PDF)

Subscription Services Agreement for NetSuite CPQ

This Subscription Services Agreement for NetSuite CPQ (' Agreement ') is between Oracle Information Systems (Japan) G.K. (' Oracle '), and the entity which has accepted this Agreement through a document which references this Agreement (' Customer '). Capitalized terms not defined elsewhere in this Agreement shall have the meaning given to them in the Definitions section below. This Agreement sets forth the terms and conditions that govern Estimates/Order Forms placed under this Agreement. Oracle and Customer hereby agree as follows:

Definitions.

• 'NetSuite CPQ' means, collectively, the CPQ Platform, LLC online business application suite (and any optionally procured modules), as further described in the applicable User Guides, that is procured by Customer from Oracle in the Estimate/Order Form and any subsequent Estimate/Order Form including associated offline components, but excluding Third Party Applications, Support Services and Professional Services.
• 'Customer Data' means all electronic data or information submitted to and stored in the NetSuite CPQ by Users.
• 'Electronic Communications' means any transfer of signs, signals, text, images, sounds, data or intelligence of any nature transmitted in whole or part electronically received and/or transmitted through the NetSuite CPQ.
• 'Estimate/Order Form' means an Oracle estimate, renewal notification or order form in the name of and executed by Customer and accepted by Oracle which specifies the NetSuite CPQ, and any Support Services and/or Professional Services to be provided by Oracle subject to the terms of this Agreement.
• 'Oracle NetSuite Written Materials' means, collectively, the Data Processing Agreement, the NetSuite CPQ Data Security Addendum, the Oracle Service Privacy Policy, URL Terms, the User Guides and any other Oracle documents that are referenced in, or incorporated into, Customer's Estimate/Order Form for Services.
• 'Professional Services' means the general consulting, implementation and/or training services to be provided to Customer pursuant to the terms hereof, the additional terms of the applicable version of the Professional Services Addendum (the 'Professional Services Addendum and an Estimate/Order Form or Statement of Work, as applicable.
• 'Statement of Work' or ' SOW ' means a separate document or Estimate/Order Form between Oracle and Customer that details the Professional Services to be delivered by Oracle.
• 'Support Services' means the technical support services to be provided to Customer for the NetSuite CPQ as further described in Customer's Estimate/Order Form.
• 'Third Party Applications' means applications, integrations, services, or implementation, customization and other consulting services related thereto, provided by a party other than Oracle, that interoperate with the NetSuite CPQ as further described in the section below entitled 'Third-Party Applications'.
• 'Users' means individuals who are authorized by Customer to use the NetSuite CPQ pursuant to this Agreement or as otherwise defined, restricted or limited in an Estimate/Order Form or amendment to this Agreement. Users may include but are not limited to Customer's and Customer's affiliates' employees, consultants, contractors and agents.
• 'User Guides' mean the English language user guides for the NetSuite CPQ, included in the Oracle documentation at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html, as updated from time to time.