ExhibitA

StatementofWork

ProfessionalServicesRunbookAutomationInstallationandConfigurationAccelerator

1. ScopeofProfessionalServicesTheRunbookAutomationInstallationand ConfigurationAcceleratorServicesofferingisperformedbyaPagerDutyProfessionalServices consultanttoassisttheCustomerininstallingandconfiguringPagerDutyProcessAutomation On-Premforuseintheirenvironment.

2. Workthatisin-scopeforthisSOW.DuringthetermoftheInstallationand

ConfigurationAcceleratorServices,CustomermayrequestthatPagerDutyperformplanning, advisement,technicalreview,andtroubleshootingsessionsviawebconference,telephone,or emailonthefollowingtopicsasrelatedtotheinstallationandconfigurationoftheSupported Software. ●Capacityplanning,infrastructurerequirements,performanceneeds,servicedependencies, Databaseandlogstorageselectionandconfiguration. ●Clusterpolicydesignandloadbalancerconfiguration(ifCustomerhaspurchaseda clusteredconfigurationofProcessAutomation) ●Installation,backup,servicecontrol,andotheradministrativeprocedures ●Projectsetup,nodesetup,useronboarding,andothertopicsrelatedtothe initialsetupandongoingadministrationoftheSupportedSoftware,toincludebutnot limitedto: ○AccessControl,Authorization,Authentication ○SingleSign-On(SSO) ○ProjectCreationandConfiguration 3.Workthatisout-of-scopeforthisSOW: Configurationofanythird-partyservices,software,orinfrastructure,includingbutnotlimitedto: ●Cloudinfrastructure(AWS,GoogleCloud,Azure,etc.) ●Networkconfiguration ●Customorthirdpartycreatedsoftware ●Non-PagerDutySaaSservices ●Monitoringtoolsorservices ●Databaseadministration AtPagerDuty’ssolediscretion,thePagerDutyProfessionalServicesconsultantmayassistthe CustomerwithtroubleshootingorperformancetuningoftheCustomer’sprovidedscripts,API’s,or commandlineinvocations. 4.EstimatedSchedule.Thissectionprovidesahigh-level,estimatedscheduleforthetasks describedinthisSOW.Thisscheduleisintendedtoprovideaguidelineonly,asvariousfactors (includingresourceschedulingandlead-timefortheCustomerandPagerDuty)canimpact schedule.Activitiesandsequencingmaybemodifieduponprojectinitiation.Resourceassignment willbecompletedonlyafterbothpartieshaveexecutedanOrder.TheCustomerandPagerDuty willengageduring(orjustpriorto)projectkick-offtodefineamutuallyagreedupontarget schedule,alongwithstaffinglevelstomeettheproposedtimeline. ThedeliveryoftheworkoutlinedinthisSOWisbrokeninto3phases. Phase1:Planning Duringtheplanningphase,theCustomerandPagerDutywillengageinaremoteprojectkick-offto defineamutuallyagreedupontargetschedule,alongwithstaffinglevelstomeettheproposed timeline. Phase2:Discovery Duringthediscoveryphase,thePagerDutyProfessionalServicesconsultantwillmeetremotely withCustomerstakeholdersandsubjectmatterexpertstoidentifydependencies,integration endpoints,anddesiredoutcomesfromtheInstallationandConfigurationAcceleratorServices. Phase3:Delivery ThePagerDutyProfessionalServicesconsultantwillcommencewiththeworkoutlinedandagreed uponduringthePlanningandDiscoverythatareconsistentwiththetopicsdetailedinSection2.At thecompletionofdelivery,thePagerDutyProfessionalServicesconsultantshallprovidethe Customerwithknowledgetransferthatcoversthescopeofworkperformed.Thedeliveryofthe workoutlinedinthisSOWisplannedfor1iterationofa3-weeksprint.Baseduponthefinalscope fortheengagement,additionaltimeanditerationsmayberequired,whichmaychangethepriceof theoffering. 4. InstallationandConfigurationAcceleratorServicesTerm.TheTermforthe InstallationandConfigurationAcceleratorServicesbeginsontheEffectiveDateoftheOrder Formandcontinuesforaperiodofninety(90)days(the“InstallationandConfiguration AcceleratorServicesTerm”). 5. ExpirationofRighttoServices.AllInstallationandConfigurationAcceleratorServices mustbeconsumedduringtheInstallationandConfigurationAcceleratorServicesTerm.Customer hasnorighttoInstallationandConfigurationAcceleratorServicesoutsideoftheInstallationand ConfigurationAcceleratorServicesTerm.NorefundswillbeprovidedforunusedInstallationand ConfigurationAcceleratorServices. 6. SchedulingandHoursofAvailability.AllInstallationandConfigurationAccelerator ServicesaredeliveredremotelyunlessotherwiseagreedtoinanOrderingDocument.Therewill bean additionalchargeforanyInstallationandConfigurationAcceleratorServicesdeliveredon premises.CustomerandPagerDutywillcooperatetofindmutuallyagreeabletimesanddatesfor therequestedInstallationandConfigurationAcceleratorServices. 7. NodirectaccesstoCustomernetworkorcomputinginfrastructure.Underno circumstanceswillPagerDutyrequestorbeprovideddirectloginaccesstoCustomer’scomputing infrastructureornetworkunderthetermsofthisPolicy.Remotescreensharingispermitted, providedthatauthorizedCustomerpersonnelinitiateandremainincontrolofthescreensharing toolatalltimes. 8. NoaccesstoCustomer’scustomerdataorintellectualproperty.Underno circumstanceswillPagerDutyrequestorbeprovidedaccesstoCustomer’scustomerdata, intellectualproperty,sourcecode,ConfidentialInformationoranyotherbusinesssensitive information.ItisCustomer’sresponsibilitytoensurethatnoCustomerpersonnel,includingthe designatedsupportcontact,providePagerDutywithanysuchinformationoraccess. 9. OtherRestrictions.CustomermayonlyuseTAMServicesforCustomer’sinternaluseand maynotmakeanypartoftheInstallationandConfigurationAcceleratorServicesavailableforthe useorbenefitofanyotherparty.InstallationandConfigurationAcceleratorServicesarethe ConfidentialInformationofPagerDuty. 10.Confidentiality.EachParty’sobligationsregardingtheprotectionofConfidential InformationisstatedinthePagerDutyTermsofService.PagerDutymaymaintainnotesanddata aboutCustomer’senvironment,howCustomerisusingtheSupportedSoftware,andkeepcopies ofCustomercommunicationsforPagerDutyinternaluseonly.Ifrequested,PagerDutywilluse reasonableeffortstoremoveCustomerConfidentialInformationfromPagerDutysystems.ITIS

CUSTOMER’SSOLERESPONSIBILITYTONOTPROVIDE,SENDOROTHERWISE

DISCLOSETOPAGERDUTYANYPASSWORDS,DATAOFCUSTOMER’SCUSTOMERS,

TRADESECRETS,CLASSIFIEDINFORMATION,ORANYOTHERINFORMATIONOFA SENSITIVEORRESTRICTEDNATURE.