Terms and Conditions
Terms and Conditions
Legal
Legal Notice
Data Privacy
System Policies
Dedicated Server
Cloud and vServer
Managed Server
Web hosting Service
Storage Box
Storage Share
Terms and Conditions
Digital Services Act
Withdrawal Form
TLD Allocating Terms
Supplier Self-Declaration
Legal
Legal Notice
Data Privacy
System Policies
Dedicated Server
Cloud and vServer
Managed Server
Web hosting Service
Storage Box
Storage Share
Terms and Conditions
Digital Services Act
Withdrawal Form
TLD Allocating Terms
Supplier Self-Declaration
The following Terms and Conditions apply to all orders based on relevance and scope and in the order of precedence listed below:
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Contractual orders in accordance with service descriptions
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Special Terms and Conditions for Hetzner Online GmbH Customers in the United States of America (only applicable for customers located in the USA),
https://www.hetzner.com/legal/terms-and-conditions#special-terms
Terms and conditions for the allocation of domains
System policies for providers and data center services
Privacy policy
Cancellation policy
Terms and Conditions
1. General - Scope of application
1.1 The following Terms and Conditions apply to all business relationships between the Customer and Hetzner Online GmbH, also hereinafter referred to as "us/we". These Terms and Conditions are an integral part of all contracts with the Customer. These Terms and Conditions also apply to future services and offers, even if the Customer does not separately agree upon them again.
1.2. The terms and conditions of our customers or third parties are not applicable and are not part of the contract, even if we do not separately object to their application in individual cases.
1.3 We expressly reserve the right to make changes to our Terms and Conditions, System Policies and prices by giving the Customer prior notification via their customer account or using the email address the Customer enters in their contact information.
1.4. The conditions and policies listed in the preamble apply in the order of precedence listed above.
1.5. Our employees and third parties commissioned by them are not authorized to make verbal agreements or to provide any verbal guarantees or commitments to the Customer.
1.6. If domains are the subject of this contract, the corresponding terms and conditions also apply, which are available at https://www.hetzner.com/legal/allocating-terms
2. Conclusion, duration and termination of the contract
2.1. The contract is concluded when the Customer submits their order and we accept their order in accordance to the provisions of point 2.4 of these Terms and Conditions.
2.2. Our offers are subject to change and are non-binding. We reserve the right to make technical and other changes within the scope of what is reasonable.
2.3. The Customer declares that the data they provided on their customer account are correct and complete and shall notify us of any changes in this regard in writing within no more than 14 days. The Customer is required to provide evidence of the correctness of the data upon request.
2.4. The Customer enters into a binding contract by placing the order and by accepting these Terms and Conditions. We are entitled to accept or reject the contract in the Customer’s order within a period of 5 work days after we receive the order. By merely confirming that we have received the Customer’s order, we are not bound to accept their order and the contract it contains.