FAQ with AI (Beta)

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FAQ with AI (Beta)

# FAQ with AI (Beta)

AI Services

*These terms apply to one of the Optional Features and AI Services you can use as part of our Services. Please click **here** to learn more about Optional Features and **here** to learn more about AI Services.*

The **FAQ with AI** feature offers an AI-powered question and answer block that enables respondents to ask the form questions and receive immediate, accurate, and contextual AI-generated answers based on the creator-defined knowledge base..

**FAQ with AI** is subject to the limits set forth in the plan you have purchased. Those limits relate to the amount of times a respondent successfully interacts with **FAQ with AI** and submits a form**.** By way of an example, if you have a limit of 10,000 **FAQ with AI** interactions, each time a respondent successfully interacts with the **FAQ with AI** block, it will count as 1 completion. If you happen to reach the applicable limit to your plan, the form in which **FAQ with AI** is active will keep open and collect responses, but the **FAQ with AI block** will no longer interact powered by the AI Providers and will therefore not generate an AI-powered answer to the respondents’ questions. The form will still store the respondents’ questions as if the **FAQ with AI** block were a regular long text block. ‘Successful interaction’ shall be interpreted as any interaction by the respondent with the **FAQ with AI** block excluding the following scenarios: (i) irrelevant or malicious questions raised by the respondent, (ii) hallucinations or errors incurred by the **FAQ with AI** block when interacting with the respondent, and (iii) whenever the respondent skips the **FAQ with AI** block without interacting.

Furthermore, each **FAQ with AI** block will permit a maximum of twenty (20) successful interactions by the respondent and once this limit is reached, the block will not allow for any more questions from the respondent by not offering a button to ask another question, only the option to proceed with the form or submit. For clarification purposes, a form can include as many **FAQ with AI** blocks as preferred, each of them with the above mentioned limit and completions will be considered on an aggregated basis.