Fair Usage Policy

Last Updated: March 23, 2026

This Fair Usage Policy (the “Policy“) sets out the fair usage principles applicable to Viber Out, Viber Business Accounts, and Viber eSIM Services (each, a “Service” and collectively, the “Services”). This Policy supplements and is an integral part of the applicable Terms governing each Service, including **Viber **Terms of Service and the Viber Business Accounts Terms and Conditions, as applicable (collectively, the “Terms“).

We reserve the right, at our discretion, to revise or update this Policy at any time. Such changes shall be effective upon the publication of the amended Policy on our website. The last revision will be reflected in the “Last Updated” heading above. Your continued use of any of the Services following the publication of such revisions, constitutes your acceptance to such revised changes and you agree to be bound by them. It is your sole responsibility to review this Policy periodically for any changes.

1. General Fair Usage Principles

The following practices apply to all Services herein and would NOT be considered Fair Usage:

• Using the Services or engaging in practices prohibited by applicable law or regulation;

• Using any Service for any abusive, fraudulent, criminal, or unlawful purpose;

• Using the Services in a manner that infringes on copyright, trademark, patent, or other intellectual property rights of others;

• Using the Services to distribute, post or publish any form of harmful, defamatory, or discriminatory content or to engage in discriminatory practices;

• Attempting to reverse engineer, modify, damage, or tamper with any Services, or any software or systems of Viber or its partners, or negatively impact the usage or experience of other users; or

• Using any Service in a way that violates the applicable Terms or any applicable policies of Viber, including the terms of any of its partners in connection with the Services.

• Creating, operating, or maintaining fake, fraudulent, or deceptive accounts, impersonating any person, business, brand, or entity, misrepresenting one’s identity or affiliation, or artificially inflating, manipulating, or falsifying account metrics, follower counts, engagement statistics, ratings, or any other Service-related data through any means;

• Creating, managing, or operating multiple accounts in a systematic, automated, or coordinated manner (“Account Farming“) to circumvent Service limitations, bypass enforcement actions, or manipulate platform mechanics;

• Scraping, harvesting, mining, collecting, extracting, or systematically accessing any user data, contact information, personal data, usage patterns, or any other data or content from the Services through automated, manual, or any other means, without Viber’s prior express written consent;

• Using, deploying, operating, or facilitating the use of bots, scripts, crawlers, automated tools, artificial intelligence, machine learning systems, or any other automated means to send messages, generate artificial engagement, conduct automated or predictive dialing, scrape data, or otherwise interact with or access the Services, except through Viber’s expressly approved channels, APIs, or authorized interfaces;

• Sending, transmitting, distributing, facilitating, or enabling unsolicited bulk messages, commercial communications, spam, or any form of unsolicited electronic communications to other users or third parties through the Services, whether conducted manually, through automated means, or by any other method;