Enterprise Subscription Agreement
Effective September 12, 2025
This Enterprise Subscription Agreement (this “Agreement ”) is entered into by and between Cloudflare, Inc. a Delaware company with its principal office at 101 Townsend Street, San Francisco, CA 94107 (“Cloudflare ”) and the entity or person agreeing to the Agreement (“Customer ”), each a “Party ” and collectively the “Parties .” The Agreement is effective as of the earlier of the date of last signature of the Parties on the initial Order Form (“Effective Date ”).
1. Definitions
Capitalized terms will have the meanings set forth in this Section 1 , or in the section where first used in this Agreement.
1.1. “Affiliate” means any person, corporation, or other entity which controls, is controlled by, or is under common control with a Party, where “control” means control of more than fifty percent (50%) of the voting stock or other ownership interest.
1.2. “Administrative Users” means Customer’s and its Affiliates’ employees, agents, directors, contractors, or other representatives who are authorized to administer Customer’s and/or its Affiliates’ use of such Services.
1.3. “Cloudflare Technology” means the Service, Documentation, Network Data, and any of Cloudflare’s proprietary technology, including any software, processes, scripts, algorithms, user interfaces, know-how, technologies, data, designs, and/or other tangible or intangible technical material or information, together with all updates thereto and all Intellectual Property Rights therein.
1.4. “Confidential Information” means any non-public information disclosed by one Party (“Disclosing Party”) to the other Party (“Receiving Party”) which is labeled as proprietary or confidential at the time of disclosure or by its nature is confidential and would be judged so under a reasonableness standard, or is disclosed or provided under circumstances reasonably indicating it is confidential or proprietary. Confidential Information does not include information that (a) is independently developed by the Receiving Party; (b) is rightfully given to the Receiving Party by a third party without confidentiality obligation; (c) was known to the Receiving Party at the time of disclosure, without confidential or proprietary restriction; or (d) becomes public through no fault of the Receiving Party.
1.5. “Customer Account Information” means the information Customer provides upon subscribing to the Service, audit logs, and Customer account settings.
1.6. "Customer Content” means any files, software, scripts, multimedia images, graphics, audio, video, text, data, or other objects originating or transmitted from or processed by any Internet Properties owned, controlled or operated by Customer or uploaded by Customer through the Service, and routed to, passed through, processed and/or cached on or within, Cloudflare’s network or otherwise transmitted or routed using the Service by Customer.
1.7. “Customer Data” means collectively, Customer Account Information, Customer Content and Customer Logs.
1.8. “Customer Logs” means any logs of End Users’ and Administrative Users’ interactions with Customer’s Internet Properties and the Service that are made available to Customer via the Service dashboard or other online interface during the Term by Cloudflare.
1.9. “Customer Support and Service Level Agreement” or "SLA" means the then current customer support terms and service level agreement at https://www.cloudflare.com/enterprise-support-sla/.