Customer Terms

Customer Terms and Conditions

Effective Date: August 5, 2026

If you are a Customer, and do not otherwise have an MSA with Calendly, these Customer Terms and Conditions (the “Customer Terms”) govern your access and use of the Services. Please read them carefully as these Customer Terms are a legally binding contract between you and Calendly. As part of these Customer Terms, you agree to comply with all applicable Policies, Data Processing Addendum and any applicable Order Form which are incorporated by reference into these Customer Terms. Capitalized terms used below but not defined in these Customer Terms have the meaning set forth in the Definitions.

READ THESE CUSTOMER TERMS CAREFULLY BEFORE USING THE SERVICES AS USE OF THE SERVICES INDICATES THAT YOU HAVE BOTH READ AND ACCEPTED THESE CUSTOMER TERMS. THESE CUSTOMER TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE CUSTOMER TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH CALENDLY. YOU ACKNOWLEDGE THAT YOU ARE ENTERING INTO THESE CUSTOMER TERMS VOLUNTARILY AND NOT IN RELIANCE ON ANY PROMISES OR REPRESENTATIONS WHATSOEVER EXCEPT THOSE CONTAINED IN THE CUSTOMER TERMS THEMSELVES.

• SCOPE.
• If you are an individual Customer and registered using your personal email, you and you alone are entitled to the rights and responsible for the obligations under these Customer Terms.
• If you are an individual Customer and acting on behalf of a business entity (such as your employer, for example using your employer’s email domain), you hereby represent and warrant that you have obtained any necessary permissions from such entity and that you have the authority to bind such entity to these Customer Terms, and that your access to and use of the Services will not violate any internal policies of such entity. In such case, “you,” and “your” will refer to that business entity for purposes of these Customer Terms.
• If you are an Entity purchasing licenses for your Authorized Users, you may provision or deprovision access to the Services, manage permissions, retention and export settings and transfer/assign accounts as described in the Documentation. As such, you will (a) inform Authorized Users of all Entity policies and practices relevant to their use of the Services and of any settings that may impact the processing of Customer Data; and (b) ensure the collection, transfer, and processing of Customer Data under the Customer Terms is lawful. If any terms in the Industry-Specific Supplement (“Industry-Specific Terms”) apply to you (e.g. Customer is a U.S government entity), those terms are also incorporated by reference herein and you agree to fully comply with the applicable Industry-Specific Terms. To the extent any such Industry-Specific Terms conflict with the terms below, the Industry-Specific Terms shall take precedence.
• If you are an Authorized User registered using your Entity email domain and whose license was purchased and controlled by your Entity, you acknowledge that your use of the Services is controlled by your Entity, the Entity is the Customer and therefore entitled to all rights and responsible for all obligations under the Customer Terms or MSA, and your Entity may change or remove your access to and use of the Services, or the Customer Data you have submitted to the Services, at any time in the Entity’s discretion.
• RESPONSIBILITIES
• Calendly.
• Provision. Calendly shall provide you with the necessary credentials and network links or connections to allow you to access the Services. You agree that the total number of Authorized Users will not exceed the number set forth in an applicable Order Form, or as duly purchased by you.