Consumer Privacy Policy

Last Updated: March 2, 2026

Shopify Consumer Privacy Policy

1. Introduction

This section of Shopify's privacy policy describes the Personal Data that Shopify processes (which may include collecting, organizing, structuring, storing, using, or disclosing) when you use or access Shopify Consumer Services, or when you interact with Merchants. Additionally, please review our overall privacy policy that applies to everyone whose information we process. If any provisions in this section of the policy conflict with provisions of any other Shopify privacy policy, the provisions in this policy will apply. Unless otherwise defined, capitalized terms used herein shall have the meanings given to them in the Consumer Terms of Service.

2. What Personal Data We Receive

We receive the following types of Personal Data when you interact with Shopify, Merchants, and/or use the Shopify Consumer Services:

• Profile and Contact Information: We receive contact or other account profile information when you sign up for or interact with Shopify Consumer Services, which may include your name, shipping address, email address, profile picture, or other information you choose to provide us. We may link this information to the different devices or accounts you use when you interact with Shopify, Merchants, and/or use the Shopify Consumer Services.

• Device Information: We receive information about the computers, phones, and other devices you use to interact with Shopify, Merchants, and/or the Shopify Consumer Services, including IP address (which may be used to determine general location), device identifiers, cookie IDs, the browser you use, your network connection, or other unique identifiers or device information.

• Payment Information: We may receive payment information when you use Shop Pay or make a purchase through Shopify or Merchants, such as your payment card number and expiration date.

• Use of Shopify apps and services: We receive information regarding your use of, or interactions with, our apps and services, whether or not you are logged in to Shopify, such as your interactions with Merchants in Shop, the store(s) you visit and purchase from, the products you view and purchase, the product reviews and ratings you post and share, your order history, the purchases where you use Shop Pay, your search queries, favorited stores and other activities related to the Shopify Consumer Services.

• Activity with Merchants: When you browse or shop with Merchants, we receive information about your activity on such Merchant sites, whether or not you are logged in with Shop or Shop Pay on the Merchant store, including information about your browsing and search activity, the products and services you like, place in your cart or purchase, your billing and shipping information, transaction details and your payment information. When you interact with Merchants and their products as part of using Shopify Consumer Services, Merchants will have access to Personal Data about your interactions on Shop and other Shopify Consumer Services.

• Settings and Privacy Preferences: We receive information about your settings and preferences on Shopify and our Merchants, as well as information about your browser and device privacy settings.

• Communications with Shopify: We receive information, including message and email content, when you communicate with Shopify (such as for customer support inquiries, taking surveys, participating in promotions or research).