Commerce Success SOW (PDF)

Statement of Work - Commerce Success Services

1. Introduction

E ffective Date: Date on which Customer signs the Estimate/Order Form referencing this Statement of Work Customer Name: Name Identified on Estimate/Order Form referencing this Statement of Work ('Customer')

This Statement of Work ('SOW') describes the professional services (the 'Professional Services') to be performed by Oracle America, Inc. ('Oracle') for Customer (collectively 'Parties') pursuant to (in order of preference, as applicable): (i) the Professional Services Addendum to the Subscription Services Agreement entered by and between the Parties, (ii) the separate Professional Services Agreement entered by and between the Parties; or (iii) if neither (i) nor (ii) are applicable, the Professional Services Agreement found at www.netsuite.com/termsofservice (the 'PS Terms'). Once executed by the Parties, this SOW shall be incorporated by reference into the PS Terms. In the event of any inconsistency or conflict between the terms and conditions of this SOW and the PS Terms, the terms and conditions of this SOW shall govern with respect to the subject matter of this SOW only. Capitalized terms used in this SOW shall have the meaning defined under the PS Terms. This SOW may not be modified or amended except in a writing signed by a duly authorized representative of each party.

Professional Services Context: Ecommerce Website Professional Services

Customer is in the process of implementing, optimizing, troubleshooting, monitoring or otherwise maintaining Customer's instance of the NetSuite Service, or in the case of a Commerce Agency Program member ('CAP' as referenced below in section 2), its Customer's instance of the NetSuite Service. Customer has requested that Oracle's professional services organization provide resources ('Oracle PS') to assist Customer's personnel and/or third party systems integrator staff (collectively 'Customer Resources') as further detailed and identified below in Section 2 ('Commerce Success Services' or 'CSS'). CSS is intended to provide a subscription-based Professional Services offering to Customer for websites built using NetSuite's SuiteCommerce Advanced or SiteBuilder module ('Website') as further detailed in Section 2 below.

Statement of Work - Commerce Success Services

2. Description of the Professional Services

Commerce Success Services includes the selected Plan components referenced in the table below, as further described herein. A 'Plan' (CAP Member, Starter, Standard, Premium or Ultimate) must be selected and noted on the applicable Estimate/Order Form. Once a Plan is procured pursuant to a signed Estimate/Order Form, Customer will be provided access to a NetSuite Commerce Experience Manager ('CXM') and case management tools that will enable Customer to request assistance pursuant to the applicable Plan. Oracle PS resources comprising the Commerce Success Services team (the 'CSS Team') will then assist Customer as applicable.

| Features | CAP Members | Starter | Standard | Premium | Ultimate |