Cloud Storage for Firebase

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Cloud Storage for Firebase Service Level Agreement

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Last Updated: January 31, 2020 | Previous versions

Cloud Storage for Firebase stores a Customer's objects in a Google Cloud Storage bucket, making them accessible through both Firebase and Google Cloud. Google Cloud Storage offers multiple storage classes that can be used through Cloud Storage for Firebase.

During the Term of the agreement under which Google has agreed to provide Google Cloud Platform to Customer (as applicable, the "Agreement"), the Covered Service will provide a Monthly Uptime Percentage to Customer as follows (the "Service Level Objective" or "SLO"):

Covered Service Monthly Uptime Percentage

Multi-Regional Storage class of Google Cloud Storage

= 99.95%

Regional Storage class of Google Cloud Storage

= 99.9%

Nearline, Coldline and Durable Reduced Availability Storage classes of Google Cloud Storage

= 99.0%

If Google does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. This SLA states Customer's sole and exclusive remedy for any failure by Google to meet the SLO. Capitalized terms used in this SLA, but not defined in this SLA, have the meaning set forth in the Agreement. If the Agreement authorizes the resale or supply of Google Cloud Platform under a Google Cloud partner or reseller program, then all references to Customer in this SLA mean Partner or Reseller (as applicable), and any Financial Credit(s) will only apply for impacted Partner or Reseller order(s) under the Agreement.

Definitions

The following definitions apply to the SLA:

• "Back-off Requirements" means, when an error occurs, the Application is responsible for waiting for a period of time before issuing another request. This means that after the first error, there is a minimum back-off interval of 1 second and for each consecutive error, the back-off interval increases exponentially up to 32 seconds.

• "Covered Service" means Cloud Storage for Firebase.

• "Error Rate" means the number of Valid Requests that result in a response with HTTP Status 500 and Code "Internal Error" divided by the total number of Valid Requests during that period. Repeated identical requests do not count towards the Error Rate unless they conform to the Back-off Requirements.

• "Financial Credit" means the following for the Multi-Regional Storage class of Google Cloud Storage:

Monthly Uptime Percentage Percentage of monthly bill for the Multi-Regional Storage class of Google Cloud Storage which does not meet SLO that will be credited to future monthly bills of Customer

99.0% – < 99.95%

10%

95.0% – < 99.0%

25%

< 95.0%

50%

• "Financial Credit" means the following for Regional Storage class of Google Cloud Storage:

Monthly Uptime Percentage Percentage of monthly bill for the Regional Storage class of Google Cloud Storage which does not meet SLO that will be credited to future monthly bills of Customer

99.0% – < 99.9%

10%

95.0% – < 99.0%

25%

< 95.0%

50%

• "Financial Credit" means the following for the Nearline, Coldline and Durable Reduced Availability Storage classes of Google Cloud Storage:

Monthly Uptime Percentage Percentage of monthly bill for the Nearline, Coldline or Durable Reduced Availability Storage classes of Google Cloud Storage which does not meet SLO that will be credited to future monthly bills of Customer