Arbitration Agreement

Arbitration Agreement

PLEASE READ THE FOLLOWING SECTION CAREFULLY. IF YOU RESIDE IN THE UNITED STATES, IT REQUIRES YOU TO RESOLVE DISPUTES BETWEEN YOU AND STRIPE ON AN INDIVIDUAL BASIS THROUGH ARBITRATION, PROHIBITS YOU FROM MAINTAINING OR PARTICIPATING IN A CLASS ACTION LAWSUIT, WAIVES YOUR RIGHT TO A JURY TRIAL, AND LIMITS THE TIME IN WHICH A CLAIM MAY BE BROUGHT. THIS SECTION OF THE TERMS SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT.”

**Scope of Arbitration Agreement. **If you reside in the United States, you agree that any and all disputes or claims that have arisen or may arise between you and Stripe or that relate in any way to the Consumer Services, Consumer Credit Cardholder Services, and Consumer Debit Cardholder Services, including without limitation federal and state statutory claims, common law claims, and those based in contract, tort, fraud, misrepresentation, or any other legal theory, shall be resolved exclusively through final and binding individual arbitration, rather than in court, except that you or we may assert claims in small claims court, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. This Arbitration Agreement is intended to be broadly interpreted.

IF YOU AGREE TO ARBITRATION WITH STRIPE, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, AND/OR PRIVATE ATTORNEY GENERAL LAWSUIT, WHETHER AS A NAMED OR UNNAMED CLAIMANT. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST STRIPE IN AN INDIVIDUAL ARBITRATION PROCEEDING ONLY, NOT BEFORE A JUDGE OR JURY.

**Informal Resolution. **You and Stripe agree that good-faith informal efforts to resolve disputes often can result in a prompt, low-cost, and mutually beneficial outcome. You and Stripe therefore agree that, before either you or Stripe demand individual arbitration against the other, we will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this Arbitration Agreement. If you are represented by counsel, your counsel may participate in the conference, but you shall also personally attend the conference. The party initiating the dispute must give notice to the other party in writing of its, his, or her intent to initiate an informal dispute resolution conference, which shall occur within 60 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. To notify Stripe that you intend to initiate an informal dispute resolution conference, email support at legal-opt-out@link.com for Consumer Services and issuing-support@stripe.com for Consumer Credit Card and Consumer Debit Card with attention to Stripe Legal, providing your name; telephone number associated with your Link Account, Consumer Credit Card, or Consumer Debit Card (if any); the email address associated with your Link Account, Consumer Credit Card, or Consumer Debit Card; and a description of your claim, including the amount of monetary relief (if any) you seek. In the interval between the party receiving such notice and the informal dispute resolution conference, the parties shall be free to attempt to resolve the initiating party’s claims. Compliance with the informal dispute resolution conference, including your personal participation, is a requirement that must be fulfilled before commencing individual arbitration or small claims proceedings. The statute of limitations, the one-year limitations period provided herein, and any filing fee deadlines shall be tolled beginning from the date of written notice of a dispute and while the parties engage in the informal dispute resolution process required by this paragraph. If the dispute has not been resolved within 120 days of written notice having been provided, tolling shall be suspended and such periods shall resume, unless otherwise mutually agreed in writing.