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Acceptable Use Policy
Effective date: October 6, 2026
This Acceptable Use Policy supplements Customer’s Webflow Master Subscription Agreement, Webflow Terms of Service, or other applicable agreement between you and Webflow (the, “Agreement”), and governs your use of Webflow’s software-as-a-service platform and the products, services, and features we make available (collectively, the “Platform”).
By using the Platform, you agree not to misuse it or assist others in doing so. Webflow may review and analyze information on the Platform as necessary to protect the safety of users and end users and to prevent illegal activity. The sections below outline an illustrative, non-exhaustive list of activities and Website Content that are prohibited or restricted on the Platform.
When evaluating potential violations, we consider the educational, artistic, documentary, scientific, or public-interest value of the content at issue. Webflow reserves the right, in its reasonable discretion, to determine whether conduct or content violates this policy.
How Webflow handles content reports
Webflow does not review or approve Website Content, and passively monitors sites only for security or safety purposes. If we receive a report that Website Content contains content prohibited by this Acceptable Use Policy, we may take action as described below.
Actions We May Take
If Website Content or an Account violates this Acceptable Use Policy or other applicable agreements between you and Webflow, Webflow may in its sole discretion:
- Issue a warning;
- Restrict the visibility of the infringing Website Content, including unpublishing your site and / or disabling access to it; or
- Suspend or terminate your account.
Redress and Appeals
If you disagree with a decision Webflow has made about your Website Content or account, you may appeal by contacting abuse@webflow.com from the email address associated with your Webflow account within 6 months of the notification, explaining why you believe the decision should be reversed.
EU and UK Users — Digital Services Act and Online Safety Act
If you are located in the European Union, your report may constitute a formal notice under Article 16 of the EU Digital Services Act. If you are located in the United Kingdom, your report may constitute a notice under the UK Online Safety Act's illegal content reporting requirements. To ensure your notice is valid under either framework, please provide the details requested in this webform.
EU and UK notices will be processed without undue delay. If action is taken on your report, you will be notified of the decision.
Acceptable Use Policies
1. Abusing or Disrupting the Platform
a. Unauthorized Automated Access
Do not use any automated or manual process, including “deep-linking,” “page-scraping,” robots, spiders, or similar tools, to access, copy, monitor, or obtain materials from the Platform or Webflow IP outside of what is intentionally made available.
b. Unauthorized System Access
Do not attempt to gain access to any part of the Platform, Webflow IP, or connected systems or networks through hacking, password mining, or other illegitimate methods.
c. Probing or Testing Security
Do not probe, scan, or test the vulnerability of the Platform, Webflow IP, or any connected system or network (including penetration testing) without explicit written authorization from Webflow.
d. Excessive Load or Interference
Do not take actions that place, or may place, an unreasonable or disproportionate load on Webflow’s infrastructure or its third-party providers. This includes brute-force attempts, denial-of-service attacks, automated security scanning, or performance testing.
e. Transmission of Harmful Code
Do not upload or transmit viruses, worms, ransomware, malware, Trojan horses, time bombs, or any other malicious code, files, scripts, agents, or programs.
f. Interference with Platform Operation
Do not use any device, software, or process to interfere with, or attempt to interfere with, the functioning of the Platform, Webflow IP, any connected systems or networks, or another person’s use of the Platform.
2. Spamming and Phishing
a. Unsolicited or Spam Communications
Do not use the Platform to create or send unsolicited communications—including promotions, advertisements, or any form of spam.
b. Deceptive or Misleading Identifiers
Do not send communications that contain altered, deceptive, or false source-identifying information (such as misleading names, email addresses, or subject lines), including but not limited to phishing or spoofing activities.
3. Deceptive Practices and Impersonation
a. Impersonation or Misrepresentation
Do not impersonate any person or entity, or misrepresent your identity or affiliation in any way.
b. Fraud and Identity Concealment
Do not engage in fraudulent activity or conceal your identity for the purpose of committing fraud.
c. Unauthorized Information Gathering
Do not attempt to reverse look-up, trace, or otherwise obtain information about any other user or End User through the Platform.
d. Manipulated or Misleading Content
Do not post Website Content that has been altered, manipulated, or doctored to intentionally mislead or confuse end users, or that could result in harm to any person or entity.
e. Interference in Civic Processes
Do not post Website Content intended to manipulate or interfere with elections or other civic processes.
4. Illegal or Restricted Goods and Services
a. Hazardous, Counterfeit, or Fraudulent Goods
Do not sell products or services that are hazardous, counterfeit, stolen, fraudulent, or otherwise abusive.
b. Illegal Products or Services
Do not sell products or services that are illegal to sell, distribute, or use under applicable law.
c. Weapons and Restricted Devices
Do not sell weapons or products primarily intended as weapons, including firearms, restricted devices, or ammunition.
5. Harmful or Illegal Content
a. Child Safety
Do not post Website Content that harms, exploits, or endangers minors in any way.
b. Self-Harm Promotion
Do not post Website Content that encourages, promotes, or instructs others to engage in self-harm.
c. Harassment, Bullying, or Threats
Do not use the Platform to harass, bully, defame, or threaten an individual or group, or to incite others to do so.
d. Graphic Violence
Do not post Website Content containing graphic depictions of violence, including depictions of animal abuse.
e. Violence or Physical Harm
Do not post Website Content that encourages, glorifies, or calls for violence or physical harm against an individual or group.
f. Hate or Targeted Abuse
Do not post Website Content that incites hatred or violence against an individual or group.
g. Extremism and Terrorism
Do not post Website Content that promotes, encourages, or supports violent extremism or terrorism.
h. Designated Terrorist Organizations
Do not post Website Content on behalf of any organization designated as a foreign terrorist organization by the U.S. government or identified by the United Nations.
i. Compliance with Local Law
Do not post Website Content that violates applicable local laws governing online conduct or acceptable content.
j. Medical Misinformation
Do not post Website Content that contradicts established guidance from local health authorities, the WHO, or the CDC on safe medical practices.
k. Explicit or Obscene Material
Do not post Website Content that is sexually explicit or obscene, including pornography or nudity intended for sexual gratification.
6. Posting Private Information
a. Non-Public or Sensitive Personal Data
Do not post Website Content that includes non-public personally identifiable information, sensitive personal information, or confidential data, such as Social Security numbers, passwords, or credit card information.
b. Protected Health Information
Do not use the Platform to collect, store, or process protected health information subject to HIPAA or any other applicable health-privacy or data-protection laws.
7. Intellectual Property
a. Infringing or Unauthorized Materials
Do not post Website Content that infringes, violates, or misappropriates the intellectual property rights, privacy rights, or publicity rights of any third party.
b. Rights and Permissions
Do not post Website Content for which you lack the necessary rights, licenses, or permissions to use or make available under applicable law or contractual or fiduciary obligations.
c. Use of Third-Party Images or Names
Do not use the images, likenesses, or names of third parties—including public figures or celebrities—when offering or selling products without their permission.
d. Compliance with Applicable Law
Do not violate any applicable laws or regulations, including those governing intellectual property, trade secrets, privacy or publicity rights, consumer protection, securities, product safety, trade regulations, export controls, or sanctions.
To learn more or submit a report, visit our Intellectual Property Policy and Report Intellectual Property Infringement webform.
Enforcement
If we determine that your use of the Platform or any reported Website Content violates these rules, Webflow may take appropriate action. This may include, without limitation, limiting the visibility of your site or suspending or removing access to your site, account, or workspace. When appropriate, we will attempt to contact you to resolve the issue and avoid unnecessary disruption before taking further action.
Without limiting the foregoing or any other rights or remedies under the Agreement, Webflow may also suspend or terminate your access to the Service upon written notice if a Brand Matter occurs. A “Brand Matter” means any event involving you or your use of the Service that, in Webflow’s reasonable judgment, gives rise to significant concerns regarding the reputation of Webflow, its trademarks, or its brand, including an alleged violation of this Acceptable Use Policy.
We strive to enforce this Acceptable Use Policy fairly and appropriately. However, Webflow’s determination as to whether a Brand Matter or other violation has occurred will be final and binding, and any decision regarding enforcement of this Acceptable Use Policy—including whether to take action and what action to take—will be within Webflow’s sole discretion.
If you have identified a potential violation on Webflow, please contact us at abuse@webflow.com or submit a report through our Report Abuse form
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