VIEW UPDATED REFUND POLICY

GoDaddy - REFUND POLICY

Last Revised: 9/14/2026

We know refund policies can feel overwhelming at times. This page helps you understand whether your product can be refunded, how long you have to request a refund, and what might prevent one.

1. Refunds at a Glance

Products can be cancelled at any time, but refunds are only issued if requested within the applicable refund period, which is measured from the Date of Purchase.

“Date of Purchase”, for the purposes of this refund policy, means the date of initial purchase of any product or service from GoDaddy.com, LLC and/or any of its affiliates and specifically excludes the date on which the renewal of such product or service offering is processed by GoDaddy.com, LLC and/or its affiliates.

Most products follow the standard refund windows in Section 2. Products with special rules, exceptions, or conditions are listed in Section 3.

For the purposes of clarity, GoDaddy does not offer refunds on renewals (manual or auto-renewal), unless expressly stated otherwise in section 3 below or unless a refund is required to be provided upon renewal as per applicable law.

Please note:

• Refunds must be requested before your account is closed. Once an account is closed, refunds are no longer available, even if the product would otherwise qualify.

• Brazilian customers may request refunds for eligible products only within 7 days (168 hours) from the Date of the Purchase, as required by local law.

If you’re unsure whether your purchase qualifies for a refund, contact GoDaddy Customer Care before closing your account. Our team can help explain your options based on your product, timing, and usage.

2. Standard Refund Window

The refund windows below apply unless a product-specific exception in Section 3 applies.

Plan TypeRefund WindowAnnual PlansWithin 30 days (720 hours) from the Date of PurchaseMonthly PlansWithin **48 hours from the Date of Purchase

Monthly plans include any term shorter than 1 year (for example, 3, 6 or 9 months).**

3. Product Specific Exceptions

The tables below outline exceptions to the standard refund window for certain products or plans, along with any additional conditions based on usage, activation, work performed, or registry requirements that affect whether a refund will be granted.

Advertising & Marketing Product / serviceRefund policyAd Spend (SEV Premium)Ad spend and search marketing fees are non-refundable for the current month. Future prepaid months and future-month additional ad spend and search marketing fees may be refunded.Marketing Services PremiumRefundable within 48 hours of the Date of Purchase and only if no work has been performed during such 48-hour period; cancellations made after this period are non-refundable.SEO ServicesEligible for a full refund only if cancelled within 48 hours of purchase and no work on the service has been started; cancellations made after this period are non-refundable.

Auctions Product / serviceRefund policyAuction Featured ListingsRefundable within 24 hours of the Date of Purchase if no bids have been placed.Auctions Additional CategoriesRefundable within 48 hours of the Date of Purchase if no bids have been placed.Auctions MembershipsAlways non-refundable.Domain Auctions, Buy ServiceRefundable only if no bid has been submitted.

Commerce Services Product / serviceRefund policyAssisted ServiceNo refund of any fee paid for the initial three months after initial purchase or renewal. Refundable thereafter.Commerce ServiceSubscriptions: - Annual plans: Refundable within 30 days of initial purchase or renewal