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Customer and Partner Agreements

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Terms of Service

Acceptable Use Policy

Service and Country Specific Requirements

Data Protection Addendum (DPA)

Security Overview

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Twilio Marketplace Terms

Twilio Segment Customer Data Platform Destination Integration and Listing Terms

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Customer Name Changes and Assignments

Updates to Legal Terms and Conditions

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EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

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Germany - Impressum

Privacy

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Data Privacy at Twilio

Privacy Notice

Binding Corporate Rules

Customer Proprietary Network Information (CPNI)

Sub-processors

Customer Data Protection Addendum

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Global Applicant Privacy Notice

Mobile Application Terms

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Twilio Frontline End User App Terms

Twilio Authy App Terms

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Supplier Purchase Order Terms and Conditions

Country-Specific Terms

Supplier Data Protection Addendum

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Submit a request or subpoena

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Twilio Code of Conduct

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Discord Community Code of Conduct

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Digital Promotions General Rules

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Sweepstakes Rules

Customer Research and User Experience

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Acknowledgement and Waiver

Voice Calls to North America Phone Numbers

Last Updated**: January 1, 2021

If 20% or more of Customer’s (a) voice calls placed to North America phone numbers in a given month have a duration equal to or less than six (6) seconds in length (“***Short Duration Calls***”) or (b) voice calls placed to North America phone numbers are unanswered in a given month (“***Unanswered Calls***”), then Twilio may charge Customer a $0.015 surcharge for each Short Duration Call and each Unanswered Call in such month. If Customer has an average call duration that is below thirty (30) seconds in length for voice calls placed to North America phone numbers in a given month, then Twilio may charge Customer a $0.01 surcharge for each minute that Customer is billed for such calls in such month. The foregoing surcharges will be in addition to any fees that Twilio charges Customer for Customer's use of the Services.