## Rundeck Training Support Add-On Policy

Effective May 18, 2020

This  support  policy  ('Policy')  describes  the  Rundeck  Training  Support  Add-On  Services ('Training Services' or 'Services') that Rundeck will provide to Customers who are active subscribers to Supported Software and who have purchased Training Services.

These  Training  Services  are  subject  to  the  Rundeck  General  Terms  and  Conditions  of Contract (the 'Rundeck General Terms').  In the event of a conflict between this Policy  and the Rundeck General Terms, the latter shall be controlling.

Training Services are an additional level of support designed to help Customers speed the implementation of and maximize the use  of the Supported Software.

1.  Scope  of  Training  Services. Training  Services  enables  one  of  more  Customer attendees to participate in a private group training course during the Training Services Term. Each training course is nine (9) hours long. Customer may select the content for the  training  course  from  Rundeck's  current  training  curriculum.  All  attendees  for  a specified course will be consolidated into a single private group training schedule. Each attendee will receive a copy of the materials used during the training for their personal use  only.  Additional  Customer-specific  details  shall  be  agreed  to  in  an  Ordering Document.
2.  Training Services Term. The term for Training Services  begins on the Effective Date of the Ordering Document  and continues for  ninety (90) days (the 'Training Term').
3.  Expiration of Right to Services. All Training Services must be consumed during the Training Term. If Customer and Rundeck are unable to schedule Training Services during the Training Term due to Rundeck trainer unavailability, Rundeck will provide Customer with Training Services at the first mutually agreed to date, so long as Customer initiates the scheduling within the Training Term. Otherwise, Customer has no right to Training Services outside of the Training Term.  No refunds will be provided for unused Training Services.
4.  Scheduling  and  Hours  of  Availability. All  Training  Services  are  delivered  remotely unless otherwise agreed to in an Ordering Document.  There will be an additional charge for any Training Services delivered on premises. Customer and Rundeck will cooperate to find mutually agreeable times and dates for the Training Services. Remotely delivered Training Services are available Monday through Friday, excluding holidays, from 6:00 am to 6:00 pm Pacific Time (the 'Training Services Hours'). Training Services outside of the Training Services  Hours may be available  at Rundeck's sole discretion.
5.  No  obligation  to  repeat  training  sessions. If  individual  attendees  fail  to  attend  a scheduled group session (and the group session has not been rescheduled for the entire group with advance notice), Rundeck is under no obligation to repeat that session for those attendees.
6.  No  direct  access  to  Customer  network  or  computing  infrastructure .  Under  no circumstances will Rundeck request or be provided direct login access to Customer's computing infrastructure or network under the terms of this Policy. Remote screen sharing is permitted, provided that authorized Customer personnel initiate and remain in control of the screen sharing tool at all times.
7.  No  access  to  Customer's  customer  data  or  intellectual  property .  Under  no circumstances will Rundeck request or be provided access to Customer's customer data, intellectual  property,  source  code,  Confidential  Information  or  any  other  business sensitive  information.  It  is  Customer's  responsibility  to  ensure  that  no  Customer personnel,  including  the  designated  support  contact,  provide  Rundeck  with  any  such information or access.
8.  Other  Restrictions. Customer  may  only  use  the  Training  Services  for  Customer's internal use and may not make any part of the Training Services available for the use or benefit of any other party. Training Services are the Confidential Information of Rundeck.
9.  No Warranty .  The  Training  Services  are  provided  'as  is'  and  Rundeck  disclaims  all representations  or  warranties,  express,  implied  or  statutory,  regarding  the  Training Services or other materials or services supplied by Rundeck or its resellers, including any warranties of merchantability, fitness for a particular purpose, title and non-infringement of third party rights or any warranties arising from usage of trade, course of dealing or course of performance.
10.  Confidentiality .  Each  Party's  obligations  regarding  the  protection  of  Confidential Information is stated in the Rundeck General Terms. Rundeck may maintain notes and data  about  the  Customer's  environment,  how  the  Customer  is  using  the  Supported Software, and keep copies of Customer communications for Rundeck internal use only. If  requested,  Rundeck  will  use  reasonable  efforts  to  remove  Customer  Confidential Information provided by Customer during the course of Support Services from Rundeck systems. IT IS CUSTOMER'S SOLE RESPONSIBILITY TO NOT PROVIDE, SEND OR OTHERWISE DISCLOSE TO RUNDECK ANY PASSWORDS, DATA OF CUSTOMER'S CUSTOMERS,  TRADE  SECRETS,  CLASSIFIED  INFORMATION,  OR  ANY  OTHER INFORMATION OF A SENSITIVE OR RESTRICTED NATURE.
11.  Amendments . Rundeck may amend this Policy at any time by giving Customer at least thirty (30) days' advance notice. If Customer is within an  active Training Term, the thencurrent Policy will apply through the end of that Training Term.

If you have any questions about the terms and conditions of the Training Services, please contact us at: support@rundeck.com.