## AWS Service Level Agreements (SLAs)

AWS commits to offer Service Level Agreements (SLAs) for all paid, generally available services.

**ANALYTICS**

Amazon Athena
AWS Clean Rooms

Amazon CloudSearch
AWS Data Exchange

Amazon Data Firehose
Amazon DataZone

Amazon EMR
AWS Entity Resolution

Amazon FinSpace
AWS Glue

Amazon Kinesis
AWS Lake Formation

Amazon Managed Service for Apache Flink
Amazon Managed Streaming for Apache Kafka (MSK)

Amazon Managed Workflows for Apache Airflow (MWAA)
Amazon OpenSearch Service

Amazon Redshift

**APPLICATION INTEGRATION**

Amazon API Gateway
Amazon AppFlow

AWS AppSync
Amazon Connect Health

Amazon EventBridge
AWS HealthImaging

Amazon HealthLake
Amazon HealthOmics

Amazon Location
Amazon Managed Blockchain

Amazon Messaging (SQS, SNS)
Amazon MQ

Amazon Simple Workflow
AWS Step Functions

**ARTIFICIAL INTELLIGENCE**

AWS App Studio
Amazon Bedrock

Amazon CodeGuru
Amazon DevOps Guru

Amazon Forecast
Amazon Fraud Detector

Amazon Kendra
Amazon Lookout for Equipment

Amazon Lookout for Vision
Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical & Translate)

Amazon Monitron
Amazon Personalize

Amazon Q Developer
Amazon Quick

Amazon Rekognition
Amazon SageMaker

Amazon SageMaker AI
Amazon Textract

**BUSINESS PRODUCTIVITY**

AWS Amplify Console
AWS AppFabric

Amazon Chime
Amazon Chime SDK

Amazon Connect Customer
Amazon Connect Decisions

Amazon Connect Talent
AWS Supply Chain

Amazon User Engagement (including Pinpoint, AWS End User Messaging & SES)
AWS Wickr

Amazon WorkDocs
Amazon WorkLink

Amazon WorkMail

**COMPUTE**

AWS Compute Optimizer
Amazon ECS Anywhere

Amazon EKS
Amazon Elastic Compute Cloud (EC2)

Amazon Elastic Container Registry (ECR)
Amazon Elastic Load Balancing

AWS Fargate and Amazon Elastic Container Service
AWS Lambda

Amazon Lightsail Instance and Block Storage
Amazon Lightsail Managed Databases

AWS Parallel Computing Service
AWS SimSpace Weaver

**DATABASE**

Amazon Aurora
Amazon Aurora DSQL

Amazon DocumentDB (with MongoDB compatibility)
Amazon DynamoDB

Amazon ElastiCache
Amazon Keyspaces

Amazon MemoryDB for Redis
Amazon Neptune

Amazon RDS
Amazon RDS Proxy

Amazon SimpleDB
Amazon Timestream

**DEVELOPER TOOLS**

AWS CodeArtifact
AWS CodeBuild

Amazon CodeCatalyst
AWS CodeCommit

AWS CodeDeploy
AWS CodePipeline

AWS Device Farm
AWS Fault Injection Service

AWS X-Ray

**END USER COMPUTING**

Amazon WorkSpaces
Amazon WorkSpaces Applications

Amazon WorkSpaces Thin Client

**GAME TECH**

Amazon GameLift Servers
Amazon GameLift Streams

**INTERNET OF THINGS**

AWS IoT Core
AWS IoT Device Defender

AWS IoT Device Management
AWS IoT FleetWise

AWS IoT Greengrass
AWS IoT SiteWise

AWS IoT TwinMaker

**MANAGEMENT TOOLS**

AWS Billing Conductor
AWS Budgets

AWS CloudFormation
AWS CloudTrail

Amazon CloudWatch
AWS Config

AWS Cost Explorer API
Amazon Managed Grafana

Amazon Managed Service for Prometheus
AWS Resilience Hub

AWS Service Catalog
AWS Systems Manager

AWS Telco Network Builder

**MEDIA SERVICES**

AWS Deadline Cloud
AWS Elemental MediaConnect

AWS Elemental MediaConvert
AWS Elemental MediaLive

AWS Elemental MediaLive Anywhere
AWS Elemental MediaPackage

AWS Elemental MediaStore
AWS Elemental MediaTailor

Amazon Interactive Video Service
Amazon Nimble Studio

**MIGRATION & MODERNIZATION**

AWS Application Migration Service (MGN)
AWS Database Migration Service (DMS)

AWS Mainframe Modernization
AWS Migration Hub Refactor Spaces

**NETWORKING & CONTENT DELIVERY**

Amazon Application Recovery Controller
AWS Client VPN

Amazon CloudFront
AWS Cloud Map

AWS Cloud WAN
AWS Direct Connect

AWS Global Accelerator
AWS Interconnect

AWS PrivateLink
Amazon Route 53

Amazon Route 53 Resolver Endpoints
AWS RTB Fabric

AWS Site-to-Site VPN
AWS Transit Gateway

Amazon VPC IP Address Manager
Amazon VPC Lattice

Amazon VPC NAT Gateway
Amazon VPC Traffic Mirroring

**QUANTUM**

Amazon Braket

**SATELLITE**

AWS Ground Station

**SECURITY & IDENTITY**

AWS Audit Manager
Amazon Cloud Directory

AWS CloudHSM
Amazon Cognito

Amazon Detective
AWS Directory Service (including for Microsoft Active Directory, AD Connector & Simple AD)

AWS Elastic Disaster Recovery (DRS)
AWS Firewall Manager

Amazon GuardDuty
AWS IAM Access Analyzer

Amazon Inspector
AWS Key Management Service (KMS)

Amazon Macie
AWS Network Firewall

AWS Payment Cryptography
AWS Private Certificate Authority

AWS Secrets Manager
AWS Security Hub

AWS Security Incident Response
Amazon Security Lake

AWS Shield Advanced
AWS Verified Access

Amazon Verified Permissions
AWS WAF

**STORAGE**

AWS Backup
Amazon EFS

Amazon Elastic Block Store
Amazon File Cache

Amazon FSx
AWS Hybrid Storage and Data Transfer (including Storage Gateway, DataSync & Transfer)

Amazon S3