Service Level Agreement

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Latest update: August 27th, 2025

ALGOLIA PROVIDES THE FOLLOWING GUARANTEES FOR THE AVAILABILITY OF ALGOLIA'S HOSTED SEARCH AND RECOMMEND SERVICES:

If Algolia does not meet this Service Level Agreement (SLA**) for its hosted search and recommend services under a subscribed plan, and if Subscriber meets its obligations under this SLA, Subscriber will be eligible to receive the service credits described below (Service Credits). This SLA states Subscriber's sole and exclusive remedy for any failure by Algolia to meet the SLA.

Service Credits are calculated as follows:

Service Credit = (Subscription Price × Outage Period Minutes × Acceleration Ratio) ÷ minutes in the applicable Service month.

The Algolia subscription plans covered by this SLA, the Monthly Guaranteed Uptime, the Acceleration Ratio, and maximum Service Credits available for each covered Algolia subscription plan are as follows:

Plan Monthly Guaranteed Uptime Acceleration Ratio Monthly Cap

(% of the Subscription Price for the applicable month)

Starter Foundation 99.95% 100 15%

Base Foundation 99.95% 100 20%

Professional Foundation 99.99% 100 22.5%

Expert Foundation 99.99% 100 25%

*Premier Platform Availability ** 99.999% 1,000 50%

*(available for subscription only on Algolia KeywordSearch plans)

Service degradation or suspension as a result of a Subscriber exceeding limits under an applicable Algolia subscription plan is not considered as an Outage covered by this SLA. Additional conditions apply as defined in Algolia's Terms of Service or Subscriber's subscription agreement.

Service Credits Terms and Conditions:

Service Credits will be made in the form of a monetary credit applied towards future use of the Service. A pending Service Credit does not release a Subscriber from its obligation to pay Algolia invoices submitted for payment in full when due. Service Credits may not be exchanged for, or converted to, monetary compensation.

SLA Eligibility

In order for a Subscriber to be eligible to receive Service Credits under this SLA, the Subscriber must either use (i) the latest major version of the Algolia API Client, including any minor updates to such version, or (ii) the previous major version of the Algolia API Client, including any minor updates to such version, provided that the use of the previous version remains within a period of two (2) years from the release of the latest major version of the API Client, as set forth in the Algolia API Client version Documentation https://www.algolia.com/doc/libraries/versions/.