Legal
Scale AI
[Legacy] Scale Main Services Agreement
Effective: December 1, 2022 - February 29, 2024
If you signed an offline agreement for use of Scale's services under the same Account, the terms below do not apply to the Services ordered by you in any Order Form that references that offline agreement.
If you are being invited to an Account set up by a Customer (i.e., invited as an End User), the End User Terms of Use (the “End User Terms”) govern your access to and use of the Services.
This Scale Main Services Agreement (“Agreement”) is entered into between Scale AI, Inc. (“Scale” or “we”) and you or the entity you represent (“Customer” or “you”) as of the Effective Date. This Agreement sets forth the terms and conditions under which Customer may access and use the Services, except where we expressly state that separate terms apply.
BY ACCEPTING THIS AGREEMENT, INCLUDING BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT OR CLICKING “I AGREE,” OR SIMILARLY NAMED BUTTON TO CREATE YOUR ACCOUNT, Customer agrees to be bound by the terms of this Agreement, including the Product Terms, Documentation, Acceptable Use Policy, and represents that the person accepting this Agreement has the legal authority to bind Customer to this Agreement.
1. SCALE’S PROVISION OF SERVICES
1.1 Provision of Services. Scale will provide the Services in accordance with the terms and conditions of this Agreement, and if applicable, the Order Form. Some Services may be performed in part by Remote Workers, and some Services may be subject to additional rights and restrictions as set forth in the Product Terms.
1.2 Security. Scale will implement and maintain an industry-standard information security program with administrative, physical, and technical safeguards designed to protect the integrity of Customer Materials. Customer acknowledges that Customer Materials may be processed by Scale in the United States or in other countries in which Scale or its contractors operate.
1.3 Changes to Services. Scale may, at its discretion, change or update the Services from time to time. Scale will notify Customer in advance of changes to the Services that materially reduce their functionality.
2. CUSTOMER’S USE OF SERVICES
2.1 Customer Account Administration. Customer must have an Account to use the Services. Customer is responsible for designating Administrators for its Account, maintaining updated Administrator contact information, and managing access to Administrator accounts. Administrators may provision accounts for End Users up to the maximum number set forth in an Order Form or Customer’s Account, and additional End Users above the maximum may incur additional fees. Each End User must agree to the End User Terms to activate their account. If there is a conflict between this Agreement and the End User Terms, this Agreement will control.
2.2 Customer Responsibilities. Customer is responsible for any use of the Services through its Account, including all use of the Services by Customer's End Users. Customer will inform its End Users of all Customer policies and practices that are relevant to End Users’ use of the Services and of any settings that may impact the processing of Customer Materials. Customer is responsible for maintaining the confidentiality of account credentials used by End Users to access the Services, and preventing unauthorized use of the Services. Customer may not permit sharing of End User accounts and passwords.