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# Google Cloud Platform Services: Technical
Support Services Guidelines

Last modified: June 28, 2022

This is not the current version of this document and is provided
for archival purposes. View the current version

These technical support services guidelines ("Guidelines") are incorporated into
the agreement under which Google has agreed to provide Google Cloud Platform and
related technical support (as described at

https://cloud.google.com/terms/services) to Customer (the "Agreement").
Capitalized terms used but not defined in the Guidelines have the meaning given to
them in the Agreement.

Regardless of any other statement in the Agreement or these Guidelines, Google does
not offer Technical Support Services ("TSS") to Customer for Cloud Identity or Data
Studio. For Cloud Identity Google will instead provide Customer support in
accordance with the Cloud Identity Technical Support Services Guidelines (available
at
https://cloud.google.com/terms/identity/tssg). Google offers TSS to Customer for
Firebase services, except as described in the Firebase Technical Support Services
Guide (available at
https://cloud.google.com/terms/tssg/firebase/).

#### General Support Services Terms

1. **Generally.** As part of Customer's purchase of
Google Cloud Platform Services, Google will provide Basic (formerly
Bronze) Support to Customer. Customer may order additional TSS for an
additional fee.

2. **Basic Support.** Customer will receive
automatic Services upgrades and Maintenance updates, support for
billing inquiries, and access to documentation, white papers, online
best practices guides, and community forums.

3. **Support Request Submission.**

   - 3.1. *First Line Support*. Customer will provide
first-level support to Customer End Users. Google will provide
second-level support to Customer's Designated Contacts only.

   - 3.2. *Customer Efforts to Fix Errors*. Prior to making a
request to Google, Customer will use reasonable efforts to fix any
error, bug, malfunction or network connectivity defect without
escalation to Google. Thereafter, Customer may submit a
Request for TSS.

   - 3.3. *Characterization of Requests*. Customer designates
P1-P4 priority upon submission of Requests. Google will review
Customer's priority designation and may change designations that
Google believes are incorrect. Any such determination made by Google
is final and binding on Customer.

   - 3.4. *Procedures for Acknowledgement and Resolution of
Requests*. When making a Request, Customer will provide all
requested diagnostic information and assist Google Support
Personnel as may be required to resolve a Request. Upon resolution of
a Request, Customer may receive an optional survey to provide
feedback to Google on the support Request experience.

   - 3.5. *Request Acknowledgement*. Google may respond to a
Request by acknowledging receipt of the Request. Customer acknowledges
and understands that Google may be unable to provide answers to, or
resolve all Requests.

   - 3.6. *Feature Requests*. If Google deems a Request to be
a Feature Request, Google will log such Request for consideration to
add to a future update or release of the Services and will consider
the matter closed. Google is under no obligation to respond to or
resolve any Feature Request or to include any such Feature Request in
any future update or release.

   - 3.7. *Building Applications*. For clarity, Google has no
obligation under these Guidelines to: (a) write, build or improve any
software Applications, or write code to facilitate Applications; (b)
configure the Services for Customer; or (c) design, build or review
Customer infrastructure.

   - 3.8. *Pre-General Availability Offerings*. Google has no
obligation to provide TSS for Pre-GA Offerings, but will consider
Requests relating to Pre-GA Offerings on a case-by-case basis.

4. **Accessing Support.**

   - 4.1. *Setting Designated Contacts*.Customer-designated
support admins may add Designated Contacts to its Account. Solely with
respect to Silver, Gold, and Platinum TSS, if Customer wishes to
change its Designated Contacts, it will notify Google via the Google
Support Tool at least five Business Days prior to the change, as
applicable.

   - 4.2. *Support Hours and Target Initial Response Times*.
Google will process Requests during the Hours of Operation and in
accordance with the applicable target initial response times for each
support level, unless otherwise indicated in these Guidelines. Any
Requests received outside of the Hours of Operation will be logged and
processed during the next Business Day.

   - 4.3. *Compliance with Applicable Law.* Google will not provide
TSS if prohibited from doing so by applicable law.

5. **Maintenance.** To ensure optimal
performance of the Services, Google performs periodic Maintenance. In
most cases, Maintenance will have limited or no negative impact on the
availability and functionality of the Services. If Google expects
planned Maintenance to negatively affect the availability or
functionality of the Services, Google will use commercially reasonable
efforts to provide at least seven days' advance notice of the
Maintenance. In addition, Google may perform emergency unscheduled
Maintenance at any time. If Google expects such emergency unscheduled
Maintenance to negatively affect the availability or functionality of
the Services, Google will use commercially reasonable efforts to
provide advance notice of such Maintenance. Maintenance notices noted
above will be provided via the Google Support Tool or via an email to
the Notification Email Address.

6. **Language Support.** All support provided
by Google pursuant to these Guidelines will be provided in the English
language except as provided at

https://cloud.google.com/support/docs/language-working-hours.

7. **Support Data Processing Activities.**
Google collects and processes Support Data for the purpose of
providing TSS under these Guidelines and maintaining the Services.

8. **Technical Account Management (TAM).** As part
of the Platinum, Enterprise and Premium Support offerings, Customer
will receive access to a named Technical Account Manager to: (a)
assist Customer in developing a strategy with respect to the Services,
(b) provide best practice guidance on implementation and
use of the Services, and (c) manage technical support escalations and
coordinate with Google subject matter experts to address technical
inquiries related to the Services. Additional access to Technical
Account Management may be purchased, subject to additional fees and
terms.

9. **Professional Services.** In addition to
the support and maintenance services described above, Google may
provide limited advisory services to Customer under these Guidelines
in accordance with an order form executed by Google and Customer and
datasheets associated with the services. Additional fees may apply.
Advisory services are recommendations only. Customer is responsible
for the results achieved when determining whether to implement
recommendations from Google. Google may deliver recommendations to
Customer in the form of a working paper or report, which Customer may
use, modify and reproduce for its internal business purposes. Google
will not otherwise license any intellectual property to Customer as
part of the advisory services provided under these Guidelines. Any
other advisory, professional or implementation services will be
subject to the terms of a separate agreement between Google and
Customer.

10. **Collaborative Support.** In recognition
that Customer may deploy and use Services that are offered in
connection with or that rely upon a range of third party hardware and
software components and computing platforms, resolving Requests may
sometimes require input from third party providers who have qualified
to participate in the Google Cloud Platform collaborative support
program (such providers, "Collaborative Support Partners"). Google
will, in its reasonable determination, identify to Customer any
Requests that require the involvement of Collaborative Support
Partner(s). Google may include Collaborative Support Partners in
support communications with Customer, subject to the following terms:

   - 10.1. Customer may only receive support from a Collaborative Support
Partner if Customer has a valid support agreement in place with that
Collaborative Support Partner. Neither these Guidelines nor the
Agreement grant to Customer any right to receive support services from
Collaborative Support Partners.

   - 10.2. Google will include Collaborative Support Partners in direct
support communications with Customer solely at Customer's direction.
Google Support Personnel will only reach out to a Collaborative
Support Partner after receiving Customer's consent.

   - 10.3. When Customer consents to include a Collaborative Support
Partner in an ongoing support case, Customer consents to Google
providing that Collaborative Support Partner with Support Data Google
reasonably deems relevant to the Request, including Customer's name,
contact information, and a description of the Request. When Customer
directs Google to engage a Collaborative Support Partner, the
Collaborative Support Partner acts as an independent contractor of the
Customer, not Google. The Collaborative Support Partner, not Google,
is solely responsible for the processing and use of any information,
including Support Data, provided to that Collaborative Support Partner
in the course of providing support services.

11. **Resold Customer.** A customer (a "Resold
Customer") of a Google-authorized unaffiliated Google Cloud Platform
reseller (a "Reseller") may purchase Google-supplied technical support
services that are approved and enabled for resale through the Reseller
("Resold TSS"), provided that:

   - 11.1. the prices and fees for Resold TSS, and the terms applicable to
Resold Customer's use of Resold TSS, are agreed as between Resold
Customer and the Reseller;

   - 11.2. any payment for Resold TSS is made directly to Reseller under
Resold Customer's applicable agreement with the Reseller; and

   - 11.3. Google will not provide Resold Customer any billing inquiry
support on the Services.

12. **Chrome Support**. If Customer purchases Enhanced or Premium
Support then Google Support Personnel will also respond to Requests
related to Chrome installation, Chrome Core Functionality, Chrome's
security and administrative policies, and Chrome's interoperability
with Services on Supported Platforms as set forth in these Guidelines.
Google may choose not to respond to Requests for other Chrome related
technical issues, such as but not limited to, rendering problems for
specific web pages, technical issues related to the underlying
operating system, device driver or printer problems. If Google makes a
code change to Chrome to resolve a technical issue, that code change
will be released in an upcoming release and will not be ported
back to an earlier version of Chrome.

**13. Additional Definitions.**

13.1.*"Application"* has the meaning given in the Agreement
or, if not such meaning is given, has the meaning given to
"Customer Application" in the Agreement.

   - 13.2. *"Business Day"* means any day during the Hours of
Operation.

13.3.*"Chrome"* means the Chrome web browser as released by
Google for Supported Platforms and available for download at the URL

https://www.google.com/chrome/ or the installer provided at the
URL
https://chromeenterprise.google/browser/ or at another URL
that Google may provide.

13.4.* **"Chrome Core Functionality"* means the features
and functionality in the latest released Chrome browser version,
excluding Google Chrome extensions, and Google Play.

13.5.*"Customer End User"* has the meaning given in the
Agreement or, if no such meaning is given, has the meaning given to
"End Users" in the Agreement.

13.6.*"Designated Contacts"* means administrators or technical
employees designated by Customer or Reseller (if Customer is
accessing TSS as a customer of a Reseller) who are allowed to contact
Google for technical support.

13.7.*"Feature Request"* means a Request by a Designated Contact
to incorporate a new feature or enhance an existing feature of the
Services that is currently not available as part of the existing
Services.

   - 13.8. *"Google Support Tool"* means the Admin Console or a
support tool located at a URL (as may be updated from time to time)
provided by Google.

   - 13.9. *"Google Support Personnel"* means the Google
representatives responsible for handling Requests.

   - 13.10. *"Hours of Operation"* means 17:00 on Sunday to
17:00 on Friday Pacific Time Zone, except for holidays in local time
for each region documented in the Google Support Tool.

   - 13.11. *"Maintenance"* means maintenance work that is
performed on hardware or software delivering the Services.

13.12.*"Notification Email Address"* has the meaning given in
the Data Processing and Security Terms.

13.13.*"P0"* means impact to operating environments that have
been provisioned to support Mission Critical Services.

13.14.*"P1"* means Critical Impact – Service Unusable in
Production.

13.15.*"P2"* means High Impact – Service Use Severely
Impaired.

13.16.*"P3"* means Medium Impact – Service Use Partially
Impaired.

   - 13.17. "P4" means Low Impact – Service Fully Usable.

13.18.*"Priority"* means P0, P1, P2, P3 or P4 depending on the
level of impact a Request is having on Customer's operations and is
used to establish initial target response times.

13.19.* **"Request"* means a request from a Designated
Contact to Google Support Personnel for technical support to resolve a
question or problem report regarding the Services, Chrome, or Chrome
Core Functionality, as applicable.

13.20.*"Reseller"* has the meaning given to it in Section 11
(Resold Customer) in the General Support Service Terms of these
Guidelines.

13.21.* "Support Data"* means account details and the
information that Customer provides to Google for the purpose of
obtaining TSS under these Guidelines, including requests for support
and the details provided to Google about the specific support issue.

   - 13.22. *"Support Role"* means the level of support available
to a Designated Contact under Role-Based Support, as defined by one of
two tiers (Development or Production) and as designated by Customer in
accordance with Section 1 (Support Roles) of the Role-Based Support
terms.

13.23.*"Supported Platform"* means an operating system and
version listed at

https://support.google.com/a/bin/answer.py?answer=2763059
for which Chrome is released by Google. Google may choose not to
respond to issues with preview versions of Chrome (also known as beta,
dev, and canary) or preview features. Chrome OS is not a Supported
Platform under these Guidelines; dedicated Google technical support
and hardware service for Chrome OS is available under a separate
agreement. For clarity, Chrome Frame is a separate product not covered
under these Guidelines.

   - 13.24. *"Value Add Services"* means additional TSS available
to Customer for an additional fee.

#### Standard Support

1. **Standard Support.** Standard Support
includes unlimited Designated Contacts.

2. **Target Initial Response Times for Standard Support.

**Priority**
**Target Initial Response Times during the Hours of
Operation**

**P1**
**N/A**

**P2**
**4 hours**

**P3**
**8 hours**

**P4**
**8 hours**

3. **Enrollment and Unenrollment of Standard Support.

3.1 Standard Support requires a minimum commitment through the end of
each calendar month.

3.2 Customer may unenroll from Standard Support through the Google
Support Tool, in which case Basic Support will apply after the end of
the calendar month. If Customer upgrades from Standard Support, the
applicable Fees for the new support level will be calculated from the
date of such upgrade.

#### Enhanced Support

1. **Enhanced Support**

   - 1.1. Enhanced Support includes unlimited Designated Contacts.

   - 1.2. *Value Add Services*. Customer may purchase the
following Value Add Services for an additional fee:

      - 1.2.1. *Technical Account Advisor Service (TAAS)*.
Customer will receive access to a Technical Account Advisor. TAAS
includes: (a) guided support onboarding, (b) guidance on best
practices for case handling, (c) management of technical support
escalations, (d) reviews of operational and case metrics, and (e)
recommendations for training and optimization of the Services.

      - 1.2.2. *Assured Support for Enhanced Support*. Google
will provide TSS for Assured Workloads ("Assured Support") in
accordance with the Customer-selected Admin Console controls. All
Requests for Assured Support by Customer must be submitted via the
"create case" option from within the Google Support Tool and include
the project name (ID) in the project field, which corresponds to an
Assured Workloads project. Google will provide Assured Support in the
English language only.

      - 1.2.3. *Planned Event Support (PES)*. If Customer wishes to
purchase PES for an event, it must do so no less than 30 days before
that event to ensure proper planning. Each event is limited to a
maximum of five calendar days. During each event, regardless of
Section 2 (Target Initial Response Times for Enhanced Support) below,
Google will respond to P1 Requests that are related to the event with
a target initial response time of 15 minutes. Customer can purchase
PES for up to three events per calendar year.

      - 1.2.4. *Sovereign Controls by Sovereign Partners Support for
Enhanced Support. *If (i) Customer is using Sovereign Controls by
Sovereign Partners; (ii) the Sovereign Partner does not provide
technical support for Sovereign Controls by Sovereign Partners; and
(iii) Customer has purchased Enhanced Support, then Google will
provide TSS for the In-scope Google Services defined in the Service
Specific Terms ("Sovereign Controls by Sovereign Partners Support") in
accordance with the Customer-selected security controls in the Admin
Console. All Requests for Sovereign Controls by Sovereign Partners
Support must be submitted via the "create case" option from within the
Google Support Tool and include the Project name (ID) in the Project
field, which corresponds to a Sovereign Controls by Sovereign Partners
Project with the relevant Sovereign Partner. Google will provide
Sovereign Controls by Sovereign Partners Support in the English
language only.

2. **Target Initial Response Times for Enhanced Support.

**Priority**
**Target Initial Response Times**

**P1**
**1 hour**

**P2**
**4 hours**

**P3**
**8 hours***

**P4**
**8 hours***

*during the Hours of Operation

3. **Enrollment and Unenrollment of Enhanced Support.

   - 3.1. Enhanced Support requires a minimum commitment through the end
of each calendar month or as described in the applicable Order Form.

   - 3.2. Customer may unenroll from Enhanced Support by notifying
Google in writing or through the Google Support Tool, as applicable,
in which case Basic Support will apply after the end of the applicable
commitment period. If Customer enrolls in another support level other
than Basic Support, the applicable Fees for the new support level
will be calculated from the date of such new enrollment.

#### Premium Support and Partner-Led
Premium Support

1. **Premium Support.**

   - 1.1. Premium Support includes unlimited Designated Contacts.

   - 1.2. Premium Support includes support from Google's Technical
Account Management, as described in Section 8 of the General Support
Services Terms (Technical Account Management).

   - 1.3. *Value Add Services*. Customer may purchase the
following Value Add Services for Premium Support for an additional
fee:

      - 1.3.1. *Assured Support for Premium Support*. Google will
provide TSS for Assured Workloads ("Assured Support") in accordance
with the Customer-selected Admin Console controls. All Requests for
Assured Support by Customer must be submitted via the "create case"
option from within the Google Support Tool and include the project
name (ID) in the project field, which corresponds to an Assured
Workloads project. Google will provide Assured Support in the English
language only.

      - 1.3.2. *Mission Critical Services (MCS)*. Google will
provide a target initial response time of 5 minutes for P0 cases for
operating environments that have been provisioned to support MCS, as
noted in the table in Section 3 (Target Initial Response Times for
Premium Support and Partner-Led Premium Support). Google will provide
TSS for MCS in the English language only.

1.3.3.*Sovereign Controls by Sovereign Partners Support for Premium
Support. *If (i) Customer is using Sovereign Controls by Sovereign
Partners; (ii) the Sovereign Partner does not provide technical
support for Sovereign Controls by Sovereign Partners; and (iii)
Customer has purchased Premium Support, then Google will provide TSS
for the In-scope Google Services defined in the Service Specific Terms
("Sovereign Controls by Sovereign Partners Support") in accordance
with the Customer-selected security controls in the Admin Console. All
Requests for Sovereign Controls by Sovereign Partners Support by
Customer must be submitted via the "create case" option from within
the Google Support Tool and include the Project name (ID) in the
Project field, which corresponds to a Sovereign Controls by Sovereign
Partners Project with the relevant Sovereign Partner. Google will
provide Sovereign Controls by Sovereign Partners Support in the
English language only.

2. **Partner-Led Premium Support.**

   - 2.1. Partner-Led Premium Support includes unlimited Designated
Contacts.

   - 2.2. *Partner Operations Management (POM)*. As part of
the Partner-Led Premium Support offering, Customer will receive access
to a named Partner Operations Manager. POM includes: (a) assistance in
developing a cloud strategy with respect to the Services, (b) best
practices guidance on implementing and using the Services, and (c)
management of technical support escalations and coordination with
Google subject matter experts to address technical inquiries related
to the Services.

3. **Target Initial Response Times for Premium Support and
Partner-Led Premium Support.**

**Priority**
**Target Initial Response Times**

**P0**
**5 minutes (Premium Support with MCS only)**

**P1**
**15 minutes**

**P2**
**2 hours**

**P3**
**4 hours***

**P4**
**8 hours***

*during the Hours of Operation

4. **On-Site Support for Premium Support and Partner-Led
Premium Support.** Google may, at its discretion and with
Customer's approval, send Google Support Personnel on-site in response
to an issue that cannot be resolved remotely. Google Support Personnel
performing support at Customer's facilities will comply with
Customer's reasonable onsite policies and procedures made known to
Google in writing in advance.

5. **Enrollment and Unenrollment of Premium Support and
Partner-Led Premium Support.**

   - 5.1. Premium Support and Partner-Led Premium Support requires a
minimum 1-year Fee commitment from the date on which Customer enrolls.

   - 5.2. Customer may unenroll from Premium Support or Partner-Led
Premium Support at any time by notifying Google in writing and any
such unenrollment will take effect, and applicable Fees for Customer's
downgraded support level will be calculated at the downgraded amount,
from the later of (a) the date of such unenrollment, and (b) the
Business Day following the 1-year anniversary of Customer's enrollment
in Premium Support or Partner-Led Premium Support. Unenrollment from
Premium Support automatically unenrolls all Value Add Services.

   - 5.3. Sections 5.1 and 5.2 above will not apply if Customer is an
existing Platinum or Enterprise Support customer. Instead, the minimum
term of Customer's current Platinum or Enterprise Support Order Form
will govern its use of Premium Support or Partner-Led Premium Support
until the expiration of such Order Form.

#### Silver, Gold and Platinum Support

1. **Silver.** The Silver support level
includes all the items in Basic Support plus the ability to submit
support Requests for questions about Services functionality, best
practice guidance on how to architect with the Services, and Services
errors reports, as well as up to two Designated Contacts.

2. **Gold.** The Gold support level includes
all the items in the Silver level plus consultation on application
development, and specific guidance on how to architect with the
Services for Customer's proposed use case, as well as up to five
Designated Contacts.

3. **Platinum.** The Platinum support level
includes all the items in the Gold level plus Unlimited Designated
Contacts and access to Google's Technical Account Management team as
described in the General Support Service Terms Section 8 (Technical
Account Management).

4. **Target Initial Response Times for Silver, Gold and
Platinum Support.**

**Priority**
**Target Initial Response Times**

**Silver**
**Gold**
**Platinum**

**P1**
**4 hours***
**1 hours**
**15 minutes**

**P2**
**8 hours***
**4 hours***
**4 hours***

**P3**
**8 hours***
**8 hours***
**8 hours***

**P4**
**8 hours***
**8 hours***
**8 hours***

*during the Hours of Operation

5. **Priority Designations.** Notwithstanding
Section 3.3 (Characterization of Requests) of the General Support
Services Terms of these Guidelines, Google will inform Customer of any
change of Customer's Priority designation in its response to the
support Request. Customer may appeal any such reclassification to
Google's Support management for review through any available support
channel.

#### Role-Based Support

1. **Support Roles.** Google will provide
Customer with technical support through its Designated Contacts,
according to their designated Support Role as follows:

   - 1.1. *Development*. The Development Support Role includes
all the items in Basic Support plus the ability to submit Requests
related to Services functionality, best practices guidance on how to
architect with the Services, and Services errors reports.

   - 1.2. *Production*. The Production Support Role includes
all the items in the Development Support Role plus limited guidance
on how to architect with the Services for Customer's proposed use
case.

2. **Target Initial Response Times for Role-Based Support.

**Priority**
**Target Initial Response Times**

**Development**
**Production**

**P1**
**N/A**
**1 hour**

**P2**
**4 hours***
**4 hours***

**P3**
**8 hours***
**8 hours***

**P4**
**8 hours***
**8 hours***

*during the Hours of Operation

3. **Upgrading/Downgrading Support Roles in Role-Based
Support.** All Support Roles require a minimum 30-day Fee
commitment.

   - 3.1. *Upgrades*. Customer may designate or upgrade a
Support Role for a Designated Contact at any time. When Customer
designates or upgrades any Support Role for a Designated Contact, any
applicable Fees will be pro-rated in that month, and will
automatically renew at the beginning of the following month.
Customer may upgrade a Support Role for a Designated Contact at any
time. Any applicable Fees for such upgraded Support Role will be
calculated at the upgraded rate beginning on the day that the upgrade
is processed.

   - 3.2. *Downgrades*. Customer may downgrade or remove a
Support Role for a Designated Contact at any time. Such downgrade
or removal will take effect, and any applicable Fees for such
downgraded or removed Support Role will be calculated at the
downgraded amount, from the later of (a) the date of such downgrade
or removal, and (b) 30 days after the Support Role for the Designated
Contact was last changed, and the applicable Fees will automatically
renew at the beginning of the month following such downgrade or
removal.

#### Enterprise Support

1. **Enterprise Support.**

   - 1.1. The Enterprise Support offering includes unlimited Designated
Contacts, each with Customer's chosen Support Role. The
"Business Critical" level of support is only available to Customers
who have enrolled in Enterprise Support.

   - 1.2. If enrolled in he Enterprise Support program, Customer may
assign the "Business Critical" role to each of its unlimited
Designated Contacts.

2. **Target Initial Response Times for Enterprise Support.

**Priority**
**Target Initial Response Times during the Hours of
Operation**

**P1**
**15 minutes 24x7**

**P2**
**4 hours 24x7**

**P3**
**8 hours**

**P4**
**8 hours**

3. The Enterprise Support offering includes support from Google's
Technical Account Management, as described in Section 8 of the
General Support Services Terms (Technical Account Management).

4. **On-Site Support.** Google may, at its
discretion and with Customer's approval, send Google Support Personnel
on-site in response to an issue that cannot be resolved remotely.
Google Support Personnel performing support at Customer's facilities
will comply with Customer's reasonable onsite policies and procedures
made known to Google in writing in advance.

5. **Enrollment and Unenrollment.**

   - 5.1. The Enterprise Support program requires a minimum 1-year Fee
commitment from the date on which Customer enrolls.

   - 5.2. Customer may unenroll from the Enterprise Support program at any
time by notifying Google in writing and any such unenrollment will
take effect, and applicable Fees for Customer's downgraded Support
Role(s) will be calculated at the downgraded amount, from the later of
(a) the date of such unenrollment, and (b) the Business Day following
the 1-year anniversary of Customer's enrollment in Enterprise Support.

   - 5.3. Sections 5.1 and 5.2 above will not apply if Customer is an
existing Platinum Support customer. Instead of Customer's current
Platinum Support Order Form will govern its use of Enterprise Support
until the expiration of such Order Form.

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