К основному содержимому
О!ферта
Открыть меню

cloud.google.com

На контроле

Manage support for third parties

Недавно обновлялась — последняя правка 3 дня назад. Обычно меняется часто — примерно раз в 1 день.

Исходная оферта

Открыть оригинал на cloud.google.com

https://cloud.google.com/terms/tssg/collab-partners

Поделиться

Telegram ВКонтакте Скопировать ссылку

Какие ещё документы есть у google.com?

У компании в каталоге есть и другие оферты — их история ведётся так же.

Все оферты google.com

Откуда этот документ и когда его проверяли?

Сайт-источник
cloud.google.com
Первая фиксация
Последняя проверка
Версий в архиве
15 версий
Зафиксировано изменений
4 изменения
Периодичность проверки
6 часов

Насколько сильно меняли эту оферту?

Каждая строка — одна зафиксированная правка. Пункт считается изменённым, если его текст стал другим; добавленные и удалённые считаются отдельно.

Правки оферты «Manage support for third parties»: дата, сколько пунктов изменено, сколько появилось новых и сколько убрано
Дата правки Пунктов изменено Новых пунктов Убрано пунктов
0 0 0
0 0 0
0 0 0
0 0 0

Текст оферты

Редакция от .

Открыть в новой вкладке Markdown Скачать .md

When creating a case, Live chat is your quickest connection to a support representative. For more information, see Create a support case. Home Documentation Cloud Customer Care Guides Send feedback Manage support for third parties Stay organized with collections Save and categori...

Раскрыть документ

When creating a case, Live chat is your quickest connection to a support representative. For more information, see Create a support case.

Home

Documentation

Cloud Customer Care

Guides

Send feedback

Manage support for third parties

Stay organized with collections

Save and categorize content based on your preferences.

Attention:** Google Cloud works with many reputable partners globally that provide specialized services that span across sales, customer service, and engineering functions.

These partners are part of Google's extended workforce and they use our systems and tools with a distinct email domain (@xwf.google.com). If you notice this new domain in communications, please be assured that this is legitimate and is from an authorized representative of Google.

We thank you for your understanding and your continued support of our world class products and services.

Managing your cloud investments using multiple cloud providers and apps can require complex troubleshooting. Cloud Customer Care provides Third-Party Technology Support to help you resolve multi-vendor issues such as organization setup, configuration, and troubleshooting. The Customer Care team, combined with partner support relationships, collaborates with you while troubleshooting issues.

Third-Party Technology Support is available to customers with Enhanced Support, Premium Support, or Tech Partner Premium Support.

Three support approaches

There are three approaches to delivering Third-Party Technology Support:

  • Collaborative support

  • Workload-centric support

  • Third-party vendor support

Support is provided in accordance with the Customer Care team's relationship with the Third-Party company.

Collaborative support

Customer Care collaborates with Google Tech partners (or Build (ISV) partners) to resolve issues on customer's behalf. Tech partners create solutions which integrate with, or run on, Google Cloud. They collaborate with Google Cloud to develop solutions and ensure technical innovation. For a practical example, see this blog.

Workload-centric support

Customer Care uses internal technical expertise to assist with the setup, configuration, and troubleshooting of a wide range of technologies.

Third-party vendor support

Customer Care provides commercially reasonable assistance with the installation, configuration, and troubleshooting of third-party software that can be used on Google Cloud.

Customer Care for Google Cloud and third-party technologies

In the list below, find additional details on support approaches for Third-Party Technology Support.

Support approach

Tech partner model description Examples Google Cloud Customer Care policy

Collaborative support Google Cloud works with Tech Partners to create a joint support experience, following workflow processes to resolve technical issues. This workstream includes, but is not limited to:

  • NetApp Cloud Volumes for Google Cloud

  • IBM Power for Google Cloud

  • Databricks

  • Qubole

  • PAYG Premium Operating System Images

  • ObservIQ

  • Rakuten Symphony's Symcloud Storage

  • ClearBlade

  • Anthropic

Customer Care troubleshoots the environment and offers guidance on how to resolve issues.

As needed, Customer Care will engage directly with your vendor to jointly collaborate and resolve the issue. See the documentation in the column on the left for more information.

Workload-centric support Google Cloud has expertise in a variety of third-party technologies and can assist with the setup, configuration, and

Это начало документа. Читать полностью

Что и когда меняли в этой оферте?

Изменено

  • Изменено: Было Last updated 2026- 09 - 30 UTC. Стало Last updated 2026- 10 - 13 UTC.
  • Изменено: Было [[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026- 09 - 30 UTC."],[],[]] Стало [[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026- 10 - 13 UTC."],[],[]]
Открыть текст Markdown Скачать .md

Изменено

  • Изменено: Было Last updated 2026-09- 18 UTC. Стало Last updated 2026-09- 30 UTC.
  • Изменено: Было [[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-09- 18 UTC."],[],[]] Стало [[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-09- 30 UTC."],[],[]]
Открыть текст Markdown Скачать .md

Изменено

  • Изменено: Было Last updated 2026-09- 16 UTC. Стало Last updated 2026-09- 18 UTC.
  • Изменено: Было [[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-09- 16 UTC."],[],[]] Стало [[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-09- 18 UTC."],[],[]]
Открыть текст Markdown Скачать .md

Первая зафиксированная редакция.

When creating a case, Live chat is your quickest connection to a support representative. For more information, see Create a support case. Home Documentation Cloud Customer Care Guides Send feedback Manage support for third parties Stay organized with collections Save and categori...

  • Three support approaches
  • Collaborative support
  • Workload-centric support
  • Third-party vendor support
  • Customer Care for Google Cloud and third-party technologies
Открыть текст Markdown Скачать .md