## Rundeck Quickstart Support

## Rapid Rollout. Rapid ROI.

Enhanced support services provided by expert Rundeck field engineers.

- We'll help you get it done right.
- We'll help you get it done quickly.

| Support Add-Ons                       | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
|---------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Install and Configuration Accelerator | Quickly get your Rundeck Enterprise up and running. Makesure the configuration meets your performance, scalability, security, and maintainability needs. ● Capacity, infrastructure, and performance planning ● Rundeck, database, and log storage setup and configuration ● Best-practices for installation, backup, monitoring, and other management tasks ● Cluster policy design and configuration ● Best practices for ongoing administration (project setup, node setup, user onboarding, and access control) |
| Use Case Accelerator                  | Get your initial use cases implemented quickly and take full advantage of Rundeck Enterprise capabilities. ● Planning and Analysis (often builds on pre-sales work) ● Workflow design and implementation ● Security, error handling, and failure recovery configuration ● User experience (user input handling, output formatting, notifications, scheduling, versioning, etc.)                                                                                                                                     |
| Training                              | Classroom-style training for your Rundeck administrators and users.                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| Technical Account Manager             | Dedicated, primary technical contact at Rundeck combines technical expertise and knowledge of your business needs. They act as an extension of your team -partnering with your organization to help drive performance and growth so you can maximize your Rundeck investment. ● Help with Rundeck implementation ● Hands-on assistance integrating Rundeck with other software in your catalog or ecosystem ● On-going education to cultivate your team's knowledge of Rundeck best practices                       |